Trane Technologies
Fleet Service Advisor
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Fleet Service Advisor
Fleet Service Advisor - Thermo King UK
About the Role
As a Fleet Service Advisor at Thermo King UK, you’ll be a crucial part of a team dedicated to comfortable, sustainable, and efficient climate solutions for transport industries. Join us in shaping a sustainable future by delivering bold, impactful solutions for cold chain logistics and vehicle mobility.
Thermo King—a brand of Trane Technologies—has been a leader in transport temperature control since 1938. With deep expertise in trailers, trucks, and containers, we innovate sustainable solutions to keep sensitive goods at the right temperature, reducing energy use, emissions, and noise. A key part of our vision is our $100 million investment in the all-electric evolve™ portfolio, aiming to revolutionise electric refrigeration across the cold chain by 2025.
We’re looking for a customer-focused professional who thrives in a fast-paced environment, delivers excellence in service, and is committed to driving sustainability through our operations.
What You Will Do
Here’s how your role will evolve and grow:
- Manage all inbound customer service calls, ensuring adherence to key performance indicators (KPIs)
- Prioritise workflows to maximise efficiency, meeting productivity and quality targets
- Deliver exceptional customer service by:
- Achieving on-time delivery
- Maintaining product excellence
- Ensuring compliance with customer requirements
- Build and nurture collaborative relationships with suppliers and internal teams to promote co-operation and workload optimisation
- Monitor and meet SLAs (Service Level Agreements) and customer KPIs for all requests
- Provide real-time support to the management team as needed
- Process warranty-related items efficiently, ensuring suppliers receive correct documentation within set timelines
- Make cost-conscious yet timely decisions on:
- Repair turnaround times for broken-down vehicles
- Placement of replacement vehicles (and spares) while minimising downtime
- Oversee vehicle movements and repairs, coordinating replacements and ensuring adherence to SLAs
- Chase supplier progress to guarantee timeframes are respected (VOR—Vehicle On-road—must stay within KPI targets)
- Update and maintain records on internal systems, reflecting:
- Job statuses
- Logged call histories (to and from customers)
- Customer communication ensuring updates on repair progress and prompt resolution of queries
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What You Will Bring
We’re looking for a driven professional with the following qualities:
- Proven record of delivering high levels of customer satisfaction
- Strong communication skills, proven abilities in:
- Verbal and written clarity in fast-paced environments
- (A working knowledge of Kerridge or R2C systems is advantageous)
- Ability to work effectively both independently and as part of a team
- Attention to detail, combined with flexibility, motivation, and adaptability
- Professional presentation and a robust work ethic
- A proactive approach to solving both internal operational issues and external customer queries
- Availability to work a shift pattern:
- 4 days on, 4 days off
- Hours: 12:00 PM to 12:00 AM
- Full-time, permanent role based in:
- Thermo King Bolton office
- Address: BL6 4SA
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Our Commitment to You
We’re all about making a meaningful impact, and we reward those who do the same. Our compensation is competitive, and you’ll have access to:
- Comprehensive benefits and programs to help you thrive at work and at home
- A vibrant workplace culture with opportunities to shape bold, sustainable solutions
Equal opportunities: We are an equal opportunity employer. Employment decisions are made based on merit unhindered by factors such as race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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