Medway Community Healthcare
Flexibank receptionist
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Receptionist
As our Receptionist, you will provide excellent customer service to patients and visitors, ensuring queries are handled courteously and efficiently.
About the Role
To provide standard administrative support to the team working collaboratively to achieve shared goals.
To ensure the service user is at the centre of everything you do delivering quality and value.
Duties
- Meeting and greeting visitors and patients
- Dealing with queries both over the phone and in person in an efficient and professional manner
- Ensuring the collection and distribution of post daily
- Opening and closing the building
- Logging maintenance calls
- Other general admin duties
- Use of the booking system (Emis/Rio/Swiftqueue) to arrival of patients
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What We Offer
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.
Flexible Working
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
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Additional Information
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows Group Pension Scheme.
- MCH is considering merging with Kent Community Health Foundation Trust (KCHFT). If the merger goes ahead, the proposed transfer date is 30th September 2026 and this role will be subject to TUPE transfer to KCHFT.
Contact Information
For further details / informal visits contact:
- Name: Andrea Mercer
- Job title: Facilities/Reception Manager
- Email address: andrea.mercer@nhs.net
- Telephone number: 07507594309
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