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Flight Data Analyst
Product Line Overview: Flight Data Services
Acron Aviation designs, engineers, and delivers advanced avionics and data-driven services supporting safety-critical flight operations across commercial and military aviation. Within Avionics, the Flight Data Services (FDS) product line provides Flight Data Monitoring (FDM) capabilities, enabling operators to improve safety, operational performance, and regulatory compliance. The FDS team delivers analytical insights, tools, and services, transforming aircraft data into actionable intelligence that enhances flight safety and operational efficiency.
Onsite Requirement: This role requires onsite presence 4 days per week.
Position Summary
As a Flight Data Analyst within the Flight Data Services product line, you will support global aircraft operators by analyzing flight data and delivering insights that enhance safety and operational performance. You will serve as a key point of contact for customers, applying knowledge of aircraft systems and flight operations to interpret data, identify trends, and provide actionable recommendations.
This role combines:
- Technical analysis
- Customer engagement
- Operational support
Requirements:
- Strong communication skills
- Safety-first mindset
- Closely working with customers and internal teams to maintain and optimize Flight Data Monitoring (FDM) programs
- Timely and accurate delivery of insights.
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Key Responsibilities
- Serve as primary point of contact for assigned customers
- Maintain regular communication and support for setup and ongoing management of customer FDM programs
- Analyze flight data and validate safety and maintenance events
- Investigate abnormal operations and report findings to customers
- Provide guidance on safety event configuration and threshold optimization
- Manage ad hoc data analysis requests and develop statistical reports
- Own and respond to customer communications (emails, support tickets)
- Deliver against defined service level agreements (SLAs) and internal performance metrics
- Support internal teams on flight safety-related matters
- Identify system issues or inefficiencies and coordinate with development teams for resolution
- Perform acceptance testing of system updates, features, and event configurations
- Provide occasional support for AOG (Aircraft on Ground) situations
- Support data readouts (FDR, CVR, DLR) using internal tools as needed
- Deliver system demonstrations and training for new and existing customers
- Promote industry best practices in flight data monitoring and safety analysis
- Support customer visits, industry events, and conferences as required
- Participate in continuous professional development activities.
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Required Qualifications
- Knowledge of aircraft systems and flight operations
- Experience with data analysis, statistics, or data handling
- Strong understanding of aviation safety principles and safety management practices
- Strong communication skills with the ability to engage directly with customers
- High attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Additional Skills
- Flying experience or exposure to flight operations
- Experience working with Flight Data Monitoring (FDM) systems
- Experience supporting aviation customers or airline operations
- Ability to anticipate customer needs and proactively provide solutions
- Strong analytical mindset with the ability to interpret complex datasets
- Experience working within service-level driven environments.
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