Flight Services Manager

Overview Join Our Team at Wheels Up At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer. Role Overview: What You’ll Be Doing As a Flight Services Manager (FSM), you are responsible for the end-to-end execution of client trips, serving as the primary point of contact for all trip requests, planning, and day-of-operations support. You act as a trusted advisor to customers, applying a consultative approach to quoting, aircraft selection, and trip design to ensure each experience meets or exceeds expectations. FSMs own trip coordination across third-party (charter) flying, including sourcing, pricing, contracting, and execution. You collaborate closely with Directors whilst maintaining direct communication with customers throughout the lifecycle of each trip. This role is critical to operational excellence, customer satisfaction, and trust in the service experience. The successful candidate can based in either our London Victoria of London Gatwick Office on a hybrid basis. Responsibilities Your Key Responsibilities Serve as the primary point of contact and front-line owner for all client trip requests Provide consultative quotes and aircraft recommendations, ensuring optimal fit, value, and operational alignment. Create and deliver clear trip confirmations and itineraries aligned to client expectations Manage trips end-to-end, including sourcing, pricing, contracting, operator coordination, and payment processes Conduct final quality checks on all trip details (aircraft, catering, ground transportation, FBOs, and special requests) Lead day-before and day-of-flight communications acting as a client advocate and coordinating recovery plans Collaborate with VPs, Directors, and the team to align client expectations and operational delivery Maintain accurate documentation and system updates to uphold service standards and regulatory requirements Identify opportunities to improve processes and enhance the customer experience Qualifications Skills & Experience We’re looking for someone who has a unique mix of experience, skills, and passion for what we do: Minimum 2 years Group Charter experience (Brokerage or within Airline Charter Sales) Experience in operations coordination, logistics, or flight scheduling Strong organizational and quality assurance skills Excellent communication and problem-solving ability Proficiency in managing trip details in CRM or scheduling systems