Sun, Inc.
Floating Retail Manager (PHFRM)
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Compensation: £30,000 per annum
Weekly Hours: 43
Looking for a rewarding career in the holiday park industry?
Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Overview
We are looking for an experienced and highly adaptable Floating Retail Manager to provide operational leadership and stability across our parks. Centrally based at one park, you will travel across the region at short notice to support sites when a Retail Manager is absent, on leave, or when additional leadership intervention is required. This is a hands-on role for a confident manager who can quickly step into a park, take control of retail operations (bar and food), resolve issues, maintain standards, and lead teams — ensuring the business continues to perform strongly until a permanent manager is in place. You will work closely with, and report directly to, the Regional Retail Manager and the Park General Manager at each location you support.
This role is based at one of our holiday parks and supports the wider Northern region, providing the opportunity to work across a number of our most beautiful locations. The position includes subsidized accommodation and offers a unique chance to gain experience across multiple parks while contributing to the success of the region.
Job Duties
- Take full responsibility for retail operations at parks requiring support, ensuring continuity, compliance, and strong commercial performance.
- Be available to deploy across the region at short notice to provide cover, stability, and operational leadership.
- Develop and implement short- and medium-term action plans to maximise bar and food sales through effective promotions, merchandising, and service delivery.
- Lead, motivate, and manage retail teams, setting clear standards for customer service, cleanliness, and professionalism.
- Identify operational, staffing, or performance issues and implement practical solutions to stabilise and improve the business.
- Manage stock control and rotation from approved suppliers, maintaining optimal stock levels, quality, and minimising wastage.
- Oversee cellar management and ensure product quality is maintained at all times.
- Prepare and manage retail budgets, monitor performance against KPIs, and take corrective action where required.
- Ensure full compliance with all legal and company standards, including alcohol licensing, food safety, gambling, and bingo regulations.
- Maintain high standards of health, safety, and cleanliness across all retail areas, including back-of-house and cellar areas.
- Support recruitment, training, and onboarding of new Retail Managers where required, providing handover and guidance to set them up for success.
- Act as a positive ambassador for the business, delivering a consistently high-quality guest experience across all parks.
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Requirements
- Proven experience in retail management or hospitality, ideally within leisure, holiday park, or multi-site environments.
- Highly flexible and responsive, with the ability to travel and provide support at short notice as business needs require.
- Confident stepping into new teams and environments, with the ability to quickly assess situations and take control.
- Strong leadership skills with experience recruiting, training, and managing staff performance.
- Commercially minded, with experience managing budgets, stock control, and delivering against sales and profitability KPIs.
- Sound knowledge of food and beverage operations, including cellar management.
- Good understanding of relevant legislation relating to alcohol sales, food safety, and gambling.
- Excellent communication and interpersonal skills, with a hands-on and supportive management style.
- Strong working knowledge of health and safety regulations.
- Willingness to work a flexible schedule, including weekends, holidays, and peak trading periods.
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At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount at all restaurants on park for you and your family
- Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
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