Recovery Focus
Floating Support Coordinator
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Floating Support Coordinator – Permanent Role
Location: 1 Victor Street, Manchester, M40 7PN Contract Type: Permanent Salary: £25,877.80 – £34,240 (reflecting full earning potential; starting salary dependent on experience)
About Waythrough
Formed in 2024 from the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England. With 260 services across England and an annual reach of 130,000 people, we deliver nearly 200 programs supported by 3,500 staff and volunteers.
Our mission is to break down barriers that prevent people from accessing support to live fulfilling lives. Key areas of focus include:
- Mental health
- Drug and alcohol misuse
- Housing stability
- Domestic abuse prevention
Join us to make a real difference—building trusting, person-centred relationships that empower individuals to overcome challenges.
About the Role: Floating Support Service
This role offers flexible, community-based support to individuals experiencing homelessness and challenges with substance misuse. We work across:
- Community settings
- Supported accommodation
- Outreach programs
The service supports complex needs, including:
- Substance misuse
- Mental health challenges
- Offending behaviours
- Social isolation
Our approach is recovery-focused, trauma-informed, and centred on long-term resilience.
Key Responsibilities
As a Floating Support Coordinator, your core responsibilities will include:
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Preventing homelessness:
- Help individuals maintain accommodation and reduce homelessness risk.
- Provide guidance on housing rights, benefits, and welfare.
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Promoting independence:
- Develop life skills, confidence, and personal resilience.
- Foster positive routines and community connections.
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Accessing tailored support:
- Connect individuals with healthcare, treatment, education, employment, and training opportunities.
-
Wellbeing improvement:
- Work collaboratively with individuals to improve mental and physical wellbeing.
- Offer practical assistance (e.g., welfare checks, referrals).
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Harm reduction:
- Support recovery-focused interventions for drugs and alcohol.
- Reduce risks through safe environments and access to detox/rehab services.
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Mobile and adaptable support:
- Conduct home visits, outreach work, and welfare checks.
- Build relationships via 1-to-1 sessions and community engagement.
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Teamwork and partnership:
- Work independently while integrating with external agencies, healthcare providers, and fellow staff.
Skills & Requirements
Essential Qualities
✔ Compassionate, people-focused and passionate about supporting vulnerable individuals. ✔ Committed to a recovery-focused, trauma-informed approach. ✔ Strong emotional resilience when working with individuals in crisis.
Desirable Experience & Skills
✔ Experience with homelessness services, addiction recovery, or mental health support. ✔ Understanding of safeguarding protocols, substance misuse policies, and risk assessment. ✔ Proficient in community outreach and client record-keeping. ✔ Skilled in building rapport while maintaining professional boundaries.
Technical Requirements
✔ Full UK driving licence and access to your own vehicle (travel is essential for home visits/outreach). ✔ Ability to work flexibly in unpredictable environments, including evenings/weekends when required.
Transferable Skills Welcome
- Lived experience with homelessness, substance misuse, or mental health challenges.
- Qualifications/volunteer experience in housing, social care, or addiction support (though not strictly mandatory).
What We Offer
A comprehensive benefits package tailored to support your well-being and career growth:
Leave and Flexibility
- 27 days’ annual leave (increases to 32 days after 1 year), plus all UK bank holidays.
- Birthday leave policy.
- Option to buy up to 5 extra days’ leave.
Financial & Welfare Benefits
- Workplace pension contribution (4.5%), matched up to 6.5%.
- Trained and accredited by Big Life UK for Gaza Anniversary volunteer support.
- Life assurance covering 3× annual salary.
- Enhanced sick pay with sick note access at Day 1 (no waiting period).
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Wellbeing Support
- Free 24/7 online GP access (via referappointment.co.uk).
- Integrated Employee Assistance Programme (EAP).
- Will-writing services and discounts via AbilityNet.
Professional Growth
- Funding for professional fee reimbursement (e.g., therapy, training).
- Annual discretionary budget (flexible £500 reward).
Inclusivity & Perks
- Way to Go and Aspirations portals — recognition and long-service awards.
- Refer-a-friend scheme (£500 per successful referral).
- Cycle to Work scheme and Credit Union membership.
- Discounts via Charity Discounts, Blue Light Card, Extras & more.
Support for Adjustments
- Equal opportunities employer, committed to accessibility.
- Signatory to the Disability Confident Scheme.
- Rigorous adjustments process for fair applications. Contact recruitmentteam@waythrough.org.uk if support is needed. Consultation and reasonable adjustments are completed before assessments.
How to Apply
✉ Closing date: 10 July 2026 📍 Location: 1 Victor Street, Manchester, M40 7PN 📧 Applications must be submitted through jobs.gov.uk or Waythrough’s internal recruitment portal.
Waythrough’s Impact and Expansion
Launched in October 2024 following the merger of Humankind and Richmond Fellowship, our growth continues with Aquarius fully integrated in April 2026.
Our triple-bottom-line ambitions bridge the gap between harm-prevention models and a person’s individual journey:
- Prevention (early intervention strategies).
- Recovery (sustained impact).
- Transgenerational change (by addressing systemic barriers).
Join us as we build confidence, resource communities, and reclaim futures for those facing homelessness, trauma, and social marginalisation.
Corporate Vice President | revised Salaries in line with Agenda for Change agreed externally by MD of Waythrough July 2022
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