Rapport Guest Services
Floor Host Supervisor
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Canary Wharf, London
40 hours per week | Monday to Friday | Flexible working hours based on client needs
Join Rapport and become the face of an exceptional workplace experience.
We're looking for an experienced Floor Host Supervisor to join the Rapport family at one of our flagship client locations in the heart of Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.
If you love creating memorable experiences, enjoy building relationships, thrive in a fast-paced corporate environment and take pride in making every detail count, we'd love to hear from you.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). In addition, we are offering subsidized daily breakfast, lunch, snacks, and barista beverages while on duty.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. In addition, we offer eye examination voucher for those requiring a Visual Display Unit (VDU/DSE) test.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Additional perks:
- Daily catering allowance
- Discounted access to the on-site hair salon
- Complimentary on-site uniform dry cleaning
- Complimentary access to the on-site health club, including the swimming pool and squash courts
Main Responsibilities
- Supervise, coach and support a team of three Floor Hosts, ensuring consistently high service standards.
- Drive continuous improvement by reviewing processes and implementing new ways of working.
- Oversee the smooth day-to-day operation of the office floors, ensuring a safe, welcoming and well-presented workplace.
- Act as the escalation point for workplace enquiries and coordinate with Facilities to resolve maintenance and service issues.
- Conduct regular floor walks and audits to maintain cleanliness, safety, stock levels and meeting room readiness.
- Support office moves, workspace planning, desk bookings and building relocation projects.
- Oversee workplace amenities, refreshments and administrative services to ensure a seamless employee experience.
- Gather employee feedback to identify opportunities to enhance workplace services.
- Ensure Health & Safety compliance and provide leadership as the evening point of contact until 8pm when required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Have previous experience as a Floor Host Supervisor or in a similar workplace hospitality leadership role.
- Have proven experience leading and developing a team.
- Be confident implementing new processes and driving continuous improvement.
- Deliver exceptional customer service and lead by example.
- Be a confident communicator who builds strong relationships at all levels.
- Be proactive, organised and take ownership of their work.
- Thrive in a fast-paced, changing environment and embrace change positively.
- Be reliable, professional and able to work independently when required.
- Demonstrate integrity, flexibility and a positive, can-do attitude.
- Be committed to continuous learning and personal development.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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