Mejuri
Floor Lead (Retail) (Full-time)
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Floor Lead (Retail) (Full-time)
Floor Lead
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt. It’s about celebrating yourself—your style, your life, and your everyday.
Mejuri meets customers where they are—online, in-app, and through a growing global retail footprint of 58+ stores worldwide. The brand is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect its values and long-term vision.
The Role
The Floor Lead plays a pivotal role on the store leadership team, driving success by upholding exceptional customer service standards, fostering team development, and ensuring seamless daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values.
A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative, and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Key Responsibilities
Customer Experience
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding Mejuri’s STACK selling methodology.
- Maximize KPI performance: Drive your own results and those of your team, ensuring achievement of Customer Satisfaction Score (85%+), Conversion Rate, and Average Sale Value.
- Ensure positive customer experience and promotion of services such as piercing, engraving, and other offerings.
- Accountability for STACK Leader Customer Journey: Ensure seamless conversion and sales success.
Operations
- Inventory Management: Participate in monthly inventory and cycle counts, ensuring proper use of technology and troubleshooting as needed.
- Order Fulfillment: Support back-of-house processes to ensure efficiency in packaging and order delivery standards (in-store, phone, and Buy Online, Pickup In-Store).
- Stock & Organization: Maintain organizational integrity of BOIs (Back-of-House Inventory), including display stock, sellable inventory, packaging, and supplies.
- Technology Proficiency: Use POS systems, inventory management software, and other retail technology effectively.
- Shrink Prevention: Support measures to minimize internal, external, and administrative loss of product.
- Escalation Handling: Identify, escalate, and resolve gaps, risks, and roadblocks with urgency, collaborating with cross-functional teams.
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Merchandising
- Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
- Validate the integrity of display forms, graphics, furniture, and decor, notifying relevant teams of missing or damaged fixtures.
- Participate in coaching teams on updates to visual merchandising standards.
- Ensure alignment with Mejuri’s brand and visual merchandising criteria.
People Development
- Onboarding: integrate new team members successfully into store operations.
- Performance Assessments: Validate consistent and accurate alignment with performance criteria and KPIs.
- Team Engagement: Build rapport and foster a positive, engaging work environment.
- Compliance: Adhere to and validate empolyee policies and Labour & Employment Laws.
Requirements
- Experience in a high-volume retail environment.
- Adaptability & creativity: Ability to think quickly and solve problems on the fly.
- Strong organizational and analytical skills.
- Critical thinking: Identify challenges and develop action plans.
- Physical readiness: Capacity to stand for 8+ hours and lift up to 50 lbs.
- Availability: Willingness to work evenings, weekends, and holidays as required.
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Benefits at Mejuri
Global Benefits
- Paid Time Off (vacation and sick days).
- Monthly retail bonus program.
- In-house retail learning program.
- Generous product discounts.
US-Specific Benefits
- Comprehensive medical, dental, and mental health coverage (flexible, inclusive, and includes reproductive health support).
- 401(k) and commuter benefit plans.
- 4 months of 80% parental leave salary top-up with customized return-to-work plans.
UK-Specific Benefits
- Comprehensive medical coverage (including Private Medical Insurance (PMI), Cashplan, and a pension program).
- Paid time off.
- Generous parental leave support (similar to US benefits).
Pay Transparency
We believe in pay transparency so you can make informed decisions. This role offers: £15–£16 per hour (based on experience and qualifications).
Our Purpose & Values
At Mejuri, success is built on a strong commitment to our Purpose and Values. They define how we solve problems and achieve incredible results as a team.
Our Values:
- Raise the Bar: Stay curious, share/seek feedback, and strive for excellence.
- Customer Obsessed: Get close to the customer and prioritise them in every decision.
- Empowered Owners: Treat the company like your own—take initiative.
- Find a Way: Seek simple, creative solutions and act fast.
- Drive Results: Be clear on goals and relentless in achieving them.
- Team First: Value team success over personal ego.
Accommodation & Accessibility
Mejuri is committed to diversity and inclusion. We do not discriminate in hiring or employment based on race, ancestry, colour, place of origin, religion, gender, disability, sexual orientation, family status, or any other protected category as per laws.
If you require any accommodation or assistance for accessibility needs, please let us know in your application. We will work to support these needs to ensure equal participation.
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