Mejuri
Floor Lead (Retail) (Full-time)
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Floor Lead (Retail) (Full-time)
Floor Lead – Mejuri
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression.
Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, and your everyday.
Mejuri meets customers where they are—online, via app, and through a growing global retail footprint of 58+ stores worldwide. The brand is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect their values and long-term vision.
About the Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by:
- Upholding exceptional customer service standards
- Fostering team development
- Ensuring seamless execution of daily operations
As a key presence on the sales floor, the Floor Lead embodies Mejuri’s values—acting as a natural motivator, collaborative team player, and inspiring role model. They create an engaging, dynamic environment for both staff and customers.
Retail leaders at Mejuri are: ✔ Engaging ✔ Nimble ✔ Creative ✔ Driven
Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Key Responsibilities
🏆 Customer Experience
- STACK Leadership: Lead by example to uphold Mejuri’s Steps of Selling and drive team performance against KPIs:
- Operational Performance (OPH)
- Net Promoter Score (NPS, 85%< target)
- Sales per Hour (SPH)
- STACK Leader Segment (Conversion & Sales Success)
- Support services (piercing, engraving, etc.) by ensuring positive customer interactions
- Resolve escalations with urgency, collaborating across teams when needed
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🏪 Operations & Inventory
- Inventory & Cycle Counts: Assist monthly inventory execution and troubleshoot technology issues as needed
- Order Fulfillment: Support back-of-house (BOH) flow for in-store sales, phone sales, or BOPIS (Buy Online, Pick In-Store), ensuring efficiency in packaging and order delivery
- Storage & Organization: Maintain clean, functional storage for BOH inventory, displays, and supplies
- Systems & Technology: Proficient in POS systems, inventory management software
- Shrink Prevention: Identify and mitigate internal, external, and administrative product loss
- Escalate opportunities, gaps, risks, and roadblocks to relevant teams
🎨 Merchandising
- Maintain brand standards for visual presentation, cleanliness, and functionality
- Validate fixtures, graphics, furniture, and decor integrity; notify teams of missing/damaged equipment
- Coach & inform team members on visual merchandising updates
- Ensure store displays remain brand-aligned
👥 People & Culture
- Onboarding: Assist integration of new team members
- Performance Assessment: Validate employee performance against KPIs and review criteria
- Team Engagement: Build healthy workplace relationships and uphold policies
- Employee Relations: Adhere to and reinforce company compliance standards
Requirements
Experience in a high-volume retail environment
- Adaptable & creative problem-solving mindset
- Strong organisational & analytical skills
- Critical thinker (identifying challenges → developing action plans)
- Physical ability: Stand for 8 hours, lift up to 50 lbs Hours: Evenings, weekends & holidays (aligned with store schedule)
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Benefits at Mejuri (UR & CA only)
💊 Flexible medical, dental & mental health coverage (built with inclusivity & reproductive health in mind) 🏦 401(k) & commuter benefits (US only) 🇬🇧 UK-only benefits:
- Private Medical Insurance (PMI)
- Cashplan (financial support & mental health aid)
- Pension program 🗓 Paid time off (vacation & sick days) 👩👨👧 Parental leave: 4 months at 80% salary top-up + personalized return-to-work support 💰 Monthly retail bonus program 📊 Regular feedback & performance reviews 🎓 In-house retail training program 💎 Generous product discounts
Compensation & Purpose-Driven Culture
Pay transparency: This role currently offers a base pay range of £15–£16/hour, adjusted for experience & qualifications.
At Mejuri, our Purpose & Values fuel our growth. They guide how we innovate, lead, and serve—ensuring both customers and teams feel empowered to achieve extraordinary results.
Our Values
- RAISE THE BAR – Stay curious, share/seek feedback, and strive for excellence
- CUSTOMER OBSESSED – Prioritise customers above all
- EMPOWERED OWNERS – Act with initiative and ownership
- FIND A WAY – Seek simple, creative solutions and act fast
- DRIVE RESULTS – Be goals-driven and relentless
- TEAM FIRST – Value collaboration over personal ego
Accommodation & Accessibility
Mejuri is committed to equality—we do not discriminate based on: ✅ Race, ancestry, colour ✅ Religion, gender, gender identity ✅ Disability, sexual orientation ✅ Family/marital status or any protected category
Accommodations available: Please indicate needs in your application.
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