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Floor Manager - JD Sports
About JD
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, operating across multiple markets globally. JD Sports Fashion Plc has been publicly quoted on the London Stock Exchange since 1996 and became a FTSE100 company in 2019. Our mission is to be the "leading global omnichannel retailer" in the sports and outdoor industry. We believe in creating a people-led, innovative, and customer-focused organisation driven by operational excellence and new opportunities for growth.
Our Vision: "Born in 1981. Built for Now."
At JD, we do more than retail—we set trends, break boundaries, and build communities. Every role, from shop floor to innovation, plays a part in shaping the future of the industry.
- We challenge conventions, celebrate authenticity, and thrive on collaboration.
- We are fast-paced, fearless, and always unapologetically ambitious.
- If you’re ready to bring your ideas, energy, and personality to a team that values them, this is your moment. "Are you in?"
Role Overview: Floor Manager
A Key Position, A Frontrunner Opportunity
As a Floor Manager at JD Sports, you’ll embody the JD experience—supporting efficient operations, leading daily performance, and inspiring a high-performing retail team. This role is about: ✔ Driving outstanding customer service with focus, professionalism, and energy. ✔ Ensuring sales targets are met through merchandising, team motivation, and sales strategies. ✔ Developing your team through visionary leadership, helping them grow into exceptional colleagues. ✔ Maintaining a clean, efficient, and brand-standard shop floor.
If you thrive in a dynamic, fast-paced environment and are ready to step into a commercial leadership role, you’ll create impact while growing your retail career with JD.
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Key Responsibilities
Delivery and Service Excellence
- Provide fast, friendly, and professional customer support, ensuring every visit reflects JD’s service standards.
- Uphold visual standards and operational excellence in all aspects of shop-floor operations.
Performance and Commercial Focus
- Boost sales and team engagement through proactive merchandising, rationale product placement, and effective stock replenishment.
- Align daily decisions with sales KPIs and ensure the team contributes to sustained financial results.
Team Leadership and Development
- Lead by example, setting high standards for performance, service, and professional conduct.
- Support team members’ growth—mentor, coach, and develop their abilities while maintaining team cohesion.
- Reinforce JD policies, processes, and values, ensuring a consistent organisation-wide approach.
Operational Liability and Support
- Oversee opening and closing procedures, including shift quality checks, audit standards, and cash handling.
- Ensure the shop floor remains neat, organised, and welcoming for customers and colleagues.
Skills & Experience Required
- Proven experience in supervision within a high-pressure retail or customer-service environment.
- Strong leadership and communication skills, with experience in team support, motivation, and development.
- Deep ability to perform under pressure, deliver high service standards, and excel in meticulous attention to detail.
- Commercial awareness—understanding the impact of daily actions on store metrics and strategic objectives.
Desirable Attributes
- A passionate advocate for the JD brand, its trends, and exceptional customer experience.
- A dynamic, hands-on leader who thrives in fast-paced retail settings.
- The confidence and problem-solving skills to resolve customer issues swiftly and satisfactorily.
- Interest or familiarity in visual merchandising, product presentation, or brand standards.
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What We Offer
We firmly commit to equality, ensuring a collaborative and inclusive workplace where every colleague feels valued, respected, and empowered. We attract and nurture diverse teams driven by:
- Putting people first—recognising and investing in talent.
- Leading innovation—obsessed with digital advancements that enhance the customer experience.
- Customer-first attitude—constantly refining our approach to exceed expectations.
- Operational excellence—celebrating best practices that set us apart.
Benefits That Matter
- Incremental holiday allowance—opportunities to balance personal life and productivity.
- 10% staff discount across all JD Group brands, both in-store and online.
- Exclusive Colleague Bike Discount—commitment to sustainable commuting choices.
- Gym membership discount—support your health and wellness journey.
- Progression and development—grow within JD through apprenticeships, accredited qualifications, and skills training.
Let’s Build the Future Together
From our founding in 1981 to our prime position as FTSE100, JD Group continues to grow with ambition and innovation. Our international operations across Sports Fashion, Outdoors, and Gyms mean we’re looking for passionate individuals who align with our vision: to be the world’s most dynamic and trusted omni-channel outdoor and sports retailer.
Do you want to be part of a mission-driven organisation that values diversity, accuracy, and operational excellence? We welcome you. Let’s add value— Together We Rise.
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