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Company Overview
MUJI, founded in Japan in 1980, is a global retailer offering a diverse range of high-quality products including household goods, apparel, and food. Our philosophy revolves around the principles of material selection, process streamlining, and package simplification, ensuring that we provide ’no-brand quality goods’ to our customers.
Summary
We are seeking a dedicated Floor Managers to join our teams at MUJI in central London. This role is vital to ensuring our store operations run smoothly and efficiently while upholding our core principles of quality and simplicity. The Floor Manager will play a key role in enhancing customer experiences and leading our team to success.
Responsibilities
Sales and Commerciality
- To ensure all staff maintain high standards of product knowledge with reference to both new and existing lines.
- To ensure all staff are using a proactive approach towards customer service using the best seller file and customer journey map.
- Provide the highest standard of service excellence with regard to sales and after-sales service.
- Point of Sale.
- Keep an up to date knowledge of all cash systems including methods of payment, refund policy, and discounts.
- Guarantee all end of the day procedures are followed including cashing up, banking and bag checks as outlined by MUJI procedures.
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Staff Training
- Provide support to the management team on training staff to consistently achieve high standards of customer service, providing continuous updates on products.
- To help induct all new members of staff as laid out by manager.
- Ensure that the staff is efficient with all deliveries and stock systems.
- Provide support and encouragement for all staff and feedback any particular training need to the management team.
Administration
- Maintain awareness of daily, weekly, monthly and yearly figures and budgets.
- To be conversant with weekly line reports and best sellers list and using this information to utilise the shop floor to its best advantage.
- To help with all other general administration including rotas, personnel records, absentee and overtime sheets and petty cash.
- Maintain responsibility for exercising control over all company assets and assisting in twice-yearly stock takes.
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Security
- To aid the management team with regard to the general security of customers and stock.
- Maintain awareness of security with all staff members.
- Seek to heighten security awareness on the shop floor.
- Ensure an incident report in filled in to record any unusual occurrences.
- Take responsibility for security of the store as well as stock and cash and liaise with Line Manager or UK Managing Director over potential problems.
Health & Safety
- Comply with the Company Health & Safety Policy at all times.
- Support the management team with all aspects of health and safety communicating any potential problems.
- Ensure all health and safety regulations are carried out to their full extent.
Qualifications
- Strong supervisory skills.
- Excellent communication skills with a focus on customer service.
- Ability to work collaboratively in a fast-paced environment.
- Previous experience in Retail.
If you are passionate about delivering exceptional service and leading a dynamic team, we invite you to apply for the Floor Manager position at MUJI. Join us in creating meaningful experiences for our customers!
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