Nike
Floor Manager (Athlete Services & Training Coach) - NEW NIKE LONDON FLAGSHIP
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Start Date: October 2026
Do you know what we are missing to create the best retail team on the globe? Someone like YOU!
In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".
The Role
The Coach Athlete Services & Training supports a high-performance, customer-focused culture through team engagement, communication, onboarding, training coordination, and talent support. Partnering with the Assistant Head Coach and store leadership team, this role helps ensure teammates are informed, connected, engaged, and equipped to succeed. The role supports engagement initiatives, learning programs, onboarding activities, communication strategies, and seasonal recruitment processes that enhance teammate experience, strengthen operational capability, and contribute to business performance. The Coach also leads a cohesive store communication strategy to ensure consistent messaging, stronger team understanding, and alignment with business priorities.
As an Athlete Services & Training Coach you will
Team Engagement & Culture
- Support store engagement initiatives, action plans, recognition programs, and activities that build team connection.
- Gather teammate feedback through surveys, focus groups, listening sessions, and informal channels.
- Partner with leaders to strengthen a positive, inclusive, high-performing culture rooted in company values.
In-Store Communication
- Own and execute the store communication strategy, ensuring key business messages are clear, consistent, timely, relevant, and accessible to all store teammates.
- Develop communication plans and manage channels that support operational priorities, campaigns, people initiatives, leadership updates, and store objectives.
- Partner with leaders and gather feedback to improve communication effectiveness and strengthen teammate understanding of business priorities.
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Learning & Development Support
- Coordinate training, learning programs, workshops, and development initiatives for new and existing teammates.
- Maintain accurate, current training resources, materials, records, and completion tracking.
- Track compliance, learning effectiveness, and promote continuous learning and professional development.
Onboarding & Capability Building
- Support onboarding for all new store teammates, including induction activities, training timelines, required tasks, and mandatory learning.
- Partner with leaders to identify capability gaps and development needs while keeping onboarding records and capability tracking up to date.
Performance & Continuous Improvement
- Maintain accurate tracker, and reports across people activities.
- Monitor key people metrics and identify opportunities to improve.
- Support people-related projects and initiatives.
- Recommend improvements to teammate experience and operational effectiveness.
Seasonal Recruitment Coordination
- Coordinate seasonal recruitment activity with store leaders and Talent Acquisition, delivering plans aligned to store hiring needs.
- Schedule interviews, assessments, hiring events, and onboarding programs while supporting workforce planning and seasonal hiring timelines.
- Track recruitment progress and provide regular updates to store leadership.
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What You Get
- Attractive salary that evolves with the market and experience
- Opportunity to receive monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales, and products
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
What You Bring
- A passion for NIKE and/or love of sport
- Relevant experience supporting teammate engagement, communication planning, and people-focused initiatives.
- Ability to identify learning needs, support effective training delivery, and track learning impact.
- Strong facilitation, presentation, and communication skills.
- Strong planning, prioritization, and problem-solving skills to support seasonal workforce planning, talent pipeline development, and recruitment readiness.
- Very good command of English language (written and spoken)
- Flexibility to work in shifts and on weekends
Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!
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