BaxterStorey
Floor Manager - Catering
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Floor Manager - Catering
Floor Manager – Catering
Title: Floor Manager – Catering Salary: £32.5k
About BaxterStorey
Company Description
For almost 20 years, BaxterStorey has been transforming spaces—whether in offices, stadiums, cathedrals, or universities—by crafting beautiful environments, exciting menus, and friendly teams. Their mission: to provide genuine hospitality and impeccable service, creating memorable experiences for every customer.
At the heart of their success are their people. They thrive in an inclusive, growth-oriented culture that celebrates diversity and fosters professional development. With a commitment to sustainability, innovation, and A legendary customer experience, they’re on the lookout for passionate leaders to shape their future.
About the Role
with a passion for leading in hospitality and delivering extraordinary experiences? Can you motivate a team, stay resilient under pressure, and turn challenges into opportunities? Here’s where you belong.
As Floor Manager – Catering, you’ll spearhead service excellence across retail spaces, including restaurants, coffee outlets, and beyond. This is a role for those who thrive in fast-paced environments—where your leadership will inspire teams, drive financial targets, and set new standards for service.
戸You’ll work closely with the wider team to:
- Lead and supervise staff’s daily performance, ensuring service standards, training needs, and efficiency are met.
- Develop and implement training plans, nurturing talent from heads of departments to junior team members.
- Drive financial performance by monitoring budgets, tracking costs, and exceeding commercial goals.
- Innovate and adapt—stay ahead of trends, champion sustainability, and ensure service quality remains unparalleled.
- Advocate for the customer—monitor feedback, address complaints, and implement continuous improvements.
- Drive marketing and brand consistency, co-ordinating seasonal plans, signage, and promotional activities.
- Ensure legal compliance in health & safety, finance, and operational strategies.
You’ll be a customer experience architect—everything from go-to guest service to operational efficiency will reflect your hands-on, detail-focused style, ensuring every BaxterStorey guest experience is nothing short of extraordinary.
Benefits
You’ll be rewarded not just in pay, but with a suite of tangible benefits that prioritise your wellbeing and career:
- 28 days holiday (including bank holidays)
- + 1 day off for your birthday
- 3 volunteering days (to make an impact)
- 3 grandparent leave days (to cherish family time)
- 24 weeks enhanced maternity leave, plus secondary carer leave
- Wedding or commitment day leave
- Free meals on shift
- Apprenticeship opportunities for all career levels
- Pension and life insurance to secure your future
- Shop, restaurant, travel and cinema discounts via Perkbox
- Wellbeing hub for mental, financial and practical support
- Employee assistance programme access
- Cycle to work scheme for an eco-friendly commute
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Responsibilities
Key duties, broken down by focus area:
Team Leadership & Development
- Manage day-to-day operations, ensuring standards and KPIs are met.
- Assess employee performance, provide constructive feedback, and identify training needs.
- Develop growth plans for staff, prioritising mentorship and ongoing development.
- Strengthen teamwork, collaboration, and staff engagement to promote a positive culture.
Operational Excellence
- Oversee timeliness, quality, and efficiency across catering areas.
- Organise and balance workloads, delegating tasks effectively.
- Monitor server utilisation, costs, and financial targets, advocating resource optimisation.
- Lead cost control to meet budget and revenue goals.
Customer Experience & Service
- Deliver an exceptional guest experience—your responsibility extends beyond the first service—tracking satisfaction and ensuring continuous improvement.
- Assess and report on guest feedback, addressing issues with clear actionable plans.
- Stay proactive in enhancing service through tactical and innovative solutions.
Operations & Compliance
- Adhere to health & safety standards and operational protocols.
- Comply with all legal, accounting, and finance regulations within the role’s scope.
Innovation & Marketing
- Drive creative ideas and trends for product excellence and sustainability.
- Coordinate annual and seasonal marketing plans for success across outlets.
- Manage signage and repurposing of spaces to maximise commercial outcomes.
Administration & Reporting
- Contribute and compile weekly, monthly and quarterly reports, analysing service impact and marketing effectiveness.
- Gather and review metrics, drawing data-driven conclusions for improvements.
Requirements
Our ideal candidates are ambitious, hands-on professionals with a genuine passion for hospitality. Şfyou’ll bring:
Must-Have Attributes
- A proven track record in supervisory/managerial roles within catering, hospitality, or a related field (experience commensurate with this level).
- The ability to inspire and motivate teams—putting guests and staff first at all times.
- A hunger for learning—بيرெarability to upskill and embrace development opportunities.
- A keen eye for detail, coupled with strong analytical and problem-solving skills, to navigate service challenges efficiently.
- Customer experience excellence mindset—delivering services that exceed expectations and lead by example.
- A commitment to innovating within a fast-paced, creative environment.
- Health & safety and compliance awareness (a must).
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Nice-to-Have Skills
- Experience in ** staff training, development, and incentive programmes**.
- Fluency in multi-dimensional reporting and financial modelling.
- A background in food production or procurement—no hierarchy too small or too grand for best practices.
About You
You’re someone who pushes boundaries—putting your organisational leadership to good use. Supportive, encouraging, adaptable—you make chemistry happen in your team, ensuring a culture where everyone grows and succeeds.
What makes BaxterStorey’s approach revolutionary? Because we know your journey is as unique as your impact.
If you’re innovative, result-driven, and thrive on shaping positive change from within, then we want to hear from you. Even if you don’t meet all of the points, our doors are wide open thinking you’ve got the potential (and appetite) to grow here.
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BaxterStorey Values
Guided by core principles, we bring passion and purpose to every bit of work we do.림픽Apart from building things with care and attention, we take pride in:
- 🌟 Always Visionary: Pave new paths; never follow—lead with courage, innovation, and determination to set a new benchmark.
- 💃 Wholeheartedly Positive: Turn every moment into an uplifting experience—for our teams and our guests. Your energy is both magnetic and essential.
- 🎨 Creatively Collaborative: Welcome differences; engage for sharper insights. Together, ideas become groundbreaking solutions.
- 🔄 Forever Conscious: Sustainability isn’t just policy—it’s a culture. Protect the planet and uplift the community as compelling part of your legacy.
Our Commitment to You
At BaxterStorey, we strive for better every day—for ourselves and the extraordinary people we hire. You’ll join a team focused on elevating hospitality culture, earning a legacy with real meaning. Be the catalyst. Better is a daily decision.
We seek and welcome applications from all backgrounds—not limiting ourselves to one definition of success. Our belief is that diversity fuels inspiration, and we invest in creating spaces where each person feels valued, supported, and able to flourish.
Mission: To set the standard as the most inclusive culture in hospitality, reflecting the true breadth of society. Not just inclusion, but heart.
Join us in building a future where **every interaction is worth savouring**.
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