The Birley Clubs
Floor Manager - Mark's Club
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Floor Manager – Mark’s Club, Mayfair, London
About the Role
We are looking for an experienced passionated Floor Manager to join the team at Mark’s Club, part of The Birley Clubs.
Nestled within an elegant townhouse in the heart of Mayfair, Mark’s Club is one of London’s most distinguished private members’ dining clubs. Renowned for delivering refined, award-winning cuisine, an exceptional selection of cocktails, fine wines, and premium cigars, the Club offers a discreet and sophisticated retreat from the city’s bustle. Throughout the year, the Club hosts an exclusive calendar of events, including intimate dining, wine tastings, and live music evenings, creating a dynamic and vibrant environment.
Key Responsibilities
The Floor Manager will be responsible for:
- Managing the restaurant floor and leading the Front of House team to ensure seamless service and exceptional member experiences at all times
- Supporting the Restaurant Manager in daily operations, upholding consistent service standards that exceed expectations
- Ensuring all Members and their guests receive warm, personalised, professional service during their visit
- Leading by example with a visible presence on the floor during service
- Coaching, motivating, and developing the Front of House team to deliver the highest standards of hospitality
- Supporting training programmes and ensuring team members have strong product knowledge in food, wine, and beverages
- Facilitating communication between Front and Back of House for smooth service delivery
- Handling Member feedback, requests, and complaints professionally and efficiently, ensuring positive resolutions
- Optimising reservations, table allocations, and service flow to maximise covers and revenue while maintaining excellence
- Assisting with administrative tasks, including rotas, holidays, stock ordering, and payroll (where required)
- Ensuring strict adherence to health & safety, food safety, and licensing procedures
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
We offer:
- A highly competitive starting remuneration package
- Staff discounts
- Bespoke uniform
- Meals on duty
- Discounted corporate rate at V Health and Fitness First
- Employee events
- Access to a pension scheme
- Access to our Cycle to Work scheme
- Stream – financial wellbeing benefits, providing access to your pay in real-time
- Dine Around – 30% off at restaurants within the group (Caprice Holdings, Bill’s, The Ivy Collection, and Harry’s Dolce Vita)
- Employee Assistance Programme – Hospitality Action
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ideal Candidate
We are looking for:
- Previous experience as a Floor Manager, Assistant Restaurant Manager, or similar supervisory role in a luxury restaurant, private members’ club, or five-star hotel environment
- A genuine passion for hospitality and delivering exceptional guest experiences
- A confident leader with the ability to motivate, inspire, and develop a high-performing team
- Excellent communication and interpersonal skills, capable of building strong relationships with Members and colleagues
- The ability to thrive in a fast-paced service environment and remain calm under pressure
- Strong organisational skills and the ability to effectively prioritise multiple tasks
- A good understanding of restaurant operations, service standards, and revenue management
- A highly professional, polished, and detail-oriented approach
- Familiarity with health & safety, fire safety, and food safety practices (relevant qualifications are an advantage)
If you’re eager to join one of London’s most elegant private members’ clubs, where you can develop expertise and skills, we’d love to hear from you!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location