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Floor Manager, Stratford
Floor Manager – COS, Stratford
About COS COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand embraces an elevated aesthetic that marries luxury with an emphasis on craftsmanship, innovation, and compelling fashion movements.
About the Role
As a Floor Manager, you will drive outstanding customer experiences that exceed expectations.
Supported by a passionate team, you will lead with energy and vision—establishing a store environment that is both inviting and performance-driven. Your role ensures personalised, genuine, and memorable customer interactions while upholding service excellence and operational standards to bring the brand’s identity to life on the shop floor.
Key Responsibilities
- Deliver exceptional customer service through expert styling advice, deep product knowledge, and an engaging shopping experience
- Analyse sales data and collaborate with the Store Manager to refine departmental performance strategies
- Lead and inspire a team of Sales Advisors, maintaining consistent standards in service and store presentation
- Support recruitment while ensuring smooth onboarding and training for new hires
- Identify and nurture emerging talent, aligning with individual development plans to foster team growth
- Oversee daily operations with precision, ensuring efficiency and adherence to brand guidelines
- Act as a brand ambassador, embodying the ethos of COS in every customer interaction
- Step into the role of Store Manager as required, ensuring seamless leadership and continuity
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Requirements
Personal Qualities
- Customer Focused: Passionate about engaging customers and delivering outstanding service
- Product Passion: Deep appreciation for COS products, enthused by sharing expertise with patrons
- Eager to Learn: Open to feedback and proactive in personal/professional growth
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions
Leadership & Support
- Team Leadership: Proven ability to build cohesive teams in fast-paced environments, prioritising high service standards
- Coaching & Development: Skilled at providing constructive feedback to support peers’ progress
- Analytical Thinking: Understanding of key retail KPIs and their role in driving performance
Operational & Practical
- Adaptability & Flexibility: Thrives in change, quickly responding to needs (e.g., customer feedback, stock level updates)
- Operational Excellence: Maintains high standards in store presentation and execution to boost sales and satisfaction
- Flexible & Reliable: Willing to work varied hours, including evenings, weekends, and holidays
- English Language Skills: Proficient in written and spoken English
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Additional Information
This is a full-time position operating under a 39-hour workweek at our COS Stratford store. Applications open immediately—upload your CV in English as soon as possible.
Benefits
In recognition of your contribution, COS (H&M Group) offers:
- 25% staff discount across all H&M Group brands (apps, stores, and online)
- Inclusion in the H&M Incentive Program (HIP), a reward scheme designed to recognise outstanding performance and career support (Learn more about HIP here)
Inclusion & Diversity
At H&M Group, our goal is to cultivate an environment of inclusivity, diversity, and equity. We believe diverse teams drive innovation, expand thinking, and foster meaningful connections with colleagues and customers worldwide. Our recruitment process actively engages all aspects of diversity to mirror the communities we serve.
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