Sandwell College
Floor Operations Supervisor
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Operational Leader
We are seeking an operational leader to manage front-of-house operations and drive a high-performing service environment on a fixed term full-time basis. Working closely with the Chef Manager, you will lead a team of service assistants, optimise floor efficiency, and ensure seamless coordination between the kitchen and dining areas. You will champion excellent customer service while maintaining rigorous health, safety, and food hygiene standards across all service points.
Key Responsibilities
- Manage staff rotas, handle sickness absence, assign floor sections, and train new team members
- Conduct regular appraisals, assess staff performance, and resolve on-floor conflicts
- Lead pre-service briefings, allocate daily duties, and provide hands-on support during peak hours
- Maintain a welcoming environment, resolve escalated customer complaints promptly, and lead by example with professional service
- Execute food safety procedures, maintain accurate SFBB records, and enforce strict COSHH, allergen control, and health and safety regulations
- Monitor food portioning, presentation, and delivery speed against facility standards
- Report equipment issues to the Chef Manager and support special hospitality bookings and college events
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Skills, Knowledge and Expertise
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- Basic Food Hygiene Certificate, Level 2 and 3
- Willingness to support evening duties (e.g., open evenings, enrolment), work flexibly, and move between multiple sites at short notice
- Working within a commercial or educational catering environment
- Previous experience of managing a large catering team
- Collaborative teamwork and strict adherence to kitchen health and safety procedures
- Strong organisational skills and attention to detail
- Exceptional communication skills to facilitate daily alignment with the Chef Manager, lead staff briefings, and manage customer relations
Benefits
- Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around
- Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential
- Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed
- Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute
- ♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more
- Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best
- Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles
- Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount
- Free Will Writing – We’ve got your back with professional support for your future planning
- Free Flu Vaccine – Stay healthy and protected at no cost to you
- Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health
- We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.
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