This full-time role is responsible for supporting the Housekeeping Management team in ensuring the cleanliness, presentation, and maintenance of guest rooms, public areas, and back-of-house spaces to the highest standards. As a Housekeeping Supervisor, you will lead and support housekeeping colleagues on a day-to-day basis, ensuring operational efficiency, quality standards, and excellent service delivery throughout the hotel. You will play a key role in maintaining a safe, welcoming, and immaculate environment for guests and colleagues alike.

What you will do

• Supervise the daily activities of the Housekeeping team, ensuring all assigned duties are completed efficiently and to the highest standard.
• Conduct inspections of guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and presentation standards are consistently maintained.
• Provide guidance, support, and on-the-job training to housekeeping colleagues.
• Allocate daily work assignments and monitor productivity throughout each shift.
• Ensure guest requests and special room requirements are fulfilled promptly and professionally.
• Support the management of room status updates and coordinate effectively with Front Office and Engineering teams.
• Identify and report maintenance issues, following up to ensure timely resolution.
• Assist with inventory management, including linen, guest supplies, amenities, and cleaning equipment.
• Maintain accurate housekeeping records, including inspection reports and shift handovers.
• Support recruitment, onboarding, and training initiatives within the department.
• Handle guest concerns relating to housekeeping services with professionalism and a solutions-focused approach.
• Ensure all health, safety, hygiene, and compliance standards are followed at all times.
• Promote a positive team culture while motivating colleagues to achieve departmental goals and service excellence.

What you bring

• Previous experience in Housekeeping within a hotel, resort, or hospitality environment.
• Previous supervisory or team leadership experience is preferred.
• Strong knowledge of housekeeping operations, cleaning procedures, and quality standards.
• Excellent attention to detail and commitment to maintaining exceptional cleanliness standards.
• Strong organisational and time-management skills.
• A positive, proactive, and hands-on leadership style.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach, and develop team members.
• Confidence in handling guest interactions and resolving concerns effectively.
• Flexibility to work shifts, weekends, and public holidays in line with operational requirements.
• A genuine passion for hospitality and delivering memorable guest experiences.

What we offer

• Competitive salary and service charge.
• Comprehensive training and career development opportunities.
• Complimentary meals while on duty.
• Uniform and complimentary dry cleaning.
• Employee travel programme.
• Increased holiday entitlement with years of service.
• Healthcare or dental plan.
• Staff shuttle.
• Recognition and reward programmes.
• Exclusive employee events, celebrations, and wellbeing initiatives.
• A supportive and inclusive working environment.
• Opportunities for progression within a world-class hospitality organisation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.