University Hospital Southampton NHS FT
Flow Coordinator
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
We are seeking an enthusiastic and experienced individual to join our patient flow coordinator team in AMU, medicine, and medicine for older people.
The candidate will be responsible for effectively and efficiently managing emergency patient flow, ensuring that patients experience a coordinated and streamlined journey through the department, by supporting patient flow and preventing unnecessary delays.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs, and Jurassic Coast.
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At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
The role involves proactively managing the emergency patient flow from arrival to departure. This role is within a seven-day service, working 12.5-hour shifts including weekends and bank holidays.
We are looking for someone with strong communication skills who is able to manage competing priorities in a fast-paced environment. This person will be used to working within a multidisciplinary team and can work autonomously, escalating appropriately where needed.
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Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Literacy & numeracy skills to GCSE (or equivalent) level
- Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience.
- Competent using a variety of IT tools including but not limited to eCamis, Symphony, Whiteboard Site View, MS Teams, and MS Office
- Ability and willingness to learn new IT processes and systems
- Ability and willingness to undertake on-the-job training
- To demonstrate ability to develop and refine new processes to improve current systems
- Aware of challenges which will affect patient flow within a ward or clinical unit
- Empathetic approach to managing and resolving enquiries
Desirable criteria
- Courses / further study attended to demonstrate evidence of personal development
- Evidence of continuing professional development
- Knowledge of medical terminology
- Develop systems to ensure efficient records are maintained for flow analysis
- Proficient in the use of all hospital computerized patient systems
- Ability to process and analyse reports
Trust Values
Essential criteria
- Always Improving
- Working Together
- Patients First
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