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FM Coordinator
FM Coordinator
Department: Site - Parks Employment Type: Part Time Location: Hillington Park (Site) Compensation: £26,230 - £26,300 / year
About MAPP
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs, and property owners.
We believe property management can be a force for good. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.
MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of their employment. MAPP does not provide immigration sponsorship.
Inclusion at MAPP
We strive to make real estate a career path where everyone feels welcome and wanted. While we’re proud of our progress, we’re constantly challenging ourselves to improve. Creating an environment where everyone can be themselves is essential to our growth—diverse perspectives and experiences make us stronger.
Our Values and Work Culture
Our MAPP values shape everything we do:
- Avoid Ambiguity
- Appreciative
- Adventurous
- Authentic
- Accountable
We were the first national real estate consultancy in the UK to become a B Corp, and we’ve recently reaccredited and significantly improved our score.
At MAPP:
- You’ll have the opportunity to learn, grow, and challenge yourself.
- We promote approximately 10% of roles internally each year.
- Profit-sharing offers tax-free rewards to employees when the business succeeds.
As an Employee Ownership Trust, our business is driven by our people—not external shareholders. This means:
- Decisions are made with employee perspective in mind.
- Transparency is prioritised.
- Our long-term thinking and collaborative approach foster trust and initiative.
We offer autonomy, support, and growth in a place where your contributions genuinely matter.
Why Join MAPP?
This FM Coordinator role offers the opportunity to be part of something unique in property management. If you have great character and ambassadorship skills, we’d love to hear from you.
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- 83% employee engagement score (2025).
- 92% of staff recommend MAPP as a great place to work in 2025.
Title, Team and Role Summary
Title: FM Coordinator Team: Hillington Park Reports To: Estate Manager
Role Summary / Purpose and Scope:
The FM Coordinator is responsible for the following key tasks:
- Assisting the Estates Manager in developing a close working relationship with all contractors.
- Providing administrative support to the Estates Manager and FM team, including deputising during their absence.
- Attending Client, Contractor, and Tenant meetings, taking and distributing minutes.
- Ensuring compliance with FM policies and procedures.
- Managing contractual signing-off (issuing and returning).
- Overseeing tenancy changes for vacant units.
- Coordinating with Alfa on meter-number updates, serial numbers, and submitting readings.
- Arranging access and informing tenants of upcoming landlord works or unit access needs.
- Issuing, processing, and approving POs/work orders and invoicing for site work.
- Managing contractors working on-site and overseeing the Permit-to-Work System and boundary agreements.
- Maintaining the Site Health and Safety system.
Work Hours:
- 3 days per week: Monday to Friday (9:00 AM - 5:30 PM)
- Salary (prorated): £26,230 - £26,300/year
Key Responsibilities
Administrative Support & Relationships
- Build and sustain contractor relationships.
- Deputise for the Estates Manager.
Policy Compliance & Operations
- Monitor statutory and internal compliance (MAPP policies, RICS, ISO standards).
- Manage change of tenancy transitions for vacant units.
- Ensure employee and contractor health & safety compliance.
Process Management
- Oversee work order, PO issuance, invoicing, and contractor payments.
- Manage cost controls and boundary agreements for permitting.
Skills, Knowledge & Values
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Required Skills (Technical & Soft)
- Promote occupier and client satisfaction through prompt servicing.
- Ensure first-line client consultation and service delivery as a site ambassador.
- Meet and greet visitors/recipients professionally and courteously.
- Maintain compliance with interpersonal responsibilities and professional standards.
MAPP Values (Relevant Behaviours)
All candidates must exhibit:
| Values | Expected Behaviours |
|---|---|
| Avoid Ambiguity | Clear communication, precision in documenting processes |
| Authentic | Transparency in interactions, accountability in decision-making |
| Adventurous | Open-minded to adopting new systems or innovations |
| Appreciative | Collaboration, valuing team input |
| Accountable | Reliable follow-through, taking ownership of tasks |
Professional Conduct
- Self-management: Initiative, meeting deadlines, and problem-solving.
- Adaptability: Tech literacy, embracing change, and engaging with the big picture.
- Relationships: Interpersonal skills to communicate across all levels (contractors, clients, staff).
- Result-Driven: Efficient time management, priority setting, and delivering quality.
- Commitment to Grrowth: Passion for continuous learning and fostering collaboration.
Required Experience
- 4 years in a similarly supportive role (preferably commercial property or facilities management).
- Familiarity with Riskwise (advantageous but not mandatory).
If this role resonates with you, apply with enthusiasm—we like to see great character and ambition in our hiring decisions.
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