QuestGates
Focal Point Administrator (Liability)
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JOB TITLE: Focal Point Administrator
DIVISION: Loss Adjusting - Liability
OFFICE: Bolton / Birmingham
We are looking to recruit a Focal Point Administrator within our Liability division, ideally based at either the Bolton or Birmingham office.
Working as an integral part of the Liability team, the role involves dealing with new claims receipt and allocation, making sure all claims get off to the right start, providing support and assistance to the Adjusters and Managers to ensure claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries, escalating queries and issues arising as appropriate.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
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Key Skills:
- Good organisational skills and the ability to manage priorities is essential
- Computer literacy with the ability to understand and operate bespoke internal systems quickly
- A commitment to high quality service
- Attention to detail and accuracy of information
- Strong communication skills with the ability to articulate clearly and concisely, both verbally and in writing
- Excellent Telephone Manner
- Good interpersonal and team working skills with the ability to work under your own initiative
- Ability to use initiative and have a positive / enthusiastic attitude
The Role Involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
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The Package:
- Competitive salary
- Enhanced contributory pension
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Hours of Work:
Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Closing Date for Applications:
Close of business on 24th July 2026.
Contact Details:
If you would like further information about this vacancy or wish to apply, please contact recruitment@questgates.co.uk by the closing date.
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