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Follow Up Specialist
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Referral Coordinator (Commission-Based)
Only applicants who complete the Typeform and Loom video will be considered.
About Keyline Home Care
Keyline Home Care helps families receive Medicaid-funded home care services through programs such as Structured Family Caregiving (SFC) and Personal Support Services (PSSX). We're looking for a motivated Referral Coordinator who enjoys following up, building relationships, and helping families move through the enrollment process.
Compensation
- Commission Only
- $50 for every case successfully moved
- 25 moved cases per month is our baseline expectation
- At our current referral volume, 25 cases is a very achievable target for someone who consistently follows up.
- There is no cap on your earnings. The more cases you move, the more you earn.
What You'll Do
- Track all referrals in ----------
- Contact families and Case Managers promptly
- Prepare families for phone screenings and nurse assessments
- Follow up through calls, texts, and emails until the next step is completed
- Gather required documents
- Ensure referrals are placed into the correct program
- Keep cases moving from referral through State Nurse Review
- Escalate stalled cases when needed
- Maintain clean and accurate records
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Your primary responsibility is simple: keep cases moving.
Performance Expectations
- Successfully move 25+ cases per month (this is considered very attainable with consistent follow-up)
- No referral should sit untouched for more than 5 business days
- Provide weekly updates on stalled cases
- Maintain strong conversion from referral to phone screening, nurse assessment, and State Review
Who We're Looking For
- Excellent English communication skills
- Comfortable speaking with U.S. families over the phone
- Persistent and proactive with follow-ups
- Organized and detail-oriented
- Accountable and self-motivated
- Experience in healthcare, home care, collections, sales, customer service, or case coordination is a plus, but not required
- Experience using a CRM or ---------- is preferred
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About The Role
This is not a passive administrative position. Success comes from consistently following up until families complete the next step. If you're someone who enjoys talking to people, staying organized, and seeing measurable results from your work, you'll do well in this role.
Many Of Our Successful Coordinators Come From Backgrounds In
- Collections
- Sales
- Customer Success
- Appointment Setting
- Healthcare Coordination
- High-volume customer outreach
How to Apply
Please complete our application here: ----------
Please include:
- Your resume
- A 1-minute Loom video explaining:
- Your experience with similar responsibilities
- Why you would be successful in this role
Applications without a Loom video will not be considered.
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