Food and Beverage Assistant Apprentice

Launch your hospitality career in a luxury resort hotel. Work across the restaurant, bar, and spa café while gaining a recognised qualification. Develop customer service, teamwork, and service skills in a fast-paced, supportive environment with real career progression.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

• Welcome guests and deliver outstanding customer service
• Serve food and drinks in restaurant, bar, and café areas
• Set up and clear tables to high standards
• Support bar service, including drink preparation
• Keep work areas clean, safe, and organised
• Work as part of a friendly team during busy service periods
• Handle guest queries with confidence and professionalism

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

• Training Course: Food and beverage team member (level 2)
• What you'll learn:
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailor communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines, and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manage own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Use feedback to improve own performance.
  • Reduce the waste of resources, taking sustainability into account, in line with business expectations.
  • Follow and support equity, diversity, and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Training Schedule:
  • Learn on-the-job in a luxury hospitality setting
  • Gain a Level 2 Hospitality Team Member qualification
  • Receive support from experienced mentors
  • Regular check-ins with your training provider
• Desirable Qualifications:
  • GCSE in Maths, English (grade 3)
• Skills:
  • Communication skills
  • Customer care skills
  • Team working
  • Reliable and punctual
  • Willingness to learn
  • Friendly and positive attitude
• Other Requirements:
  • No formal qualifications needed. If you’re motivated, reliable, and interested in hospitality, we want to hear from you.
  • Shifts include evenings and weekends
  • Active role (standing and moving throughout shifts).
  • Driving licence essential due to location.