University of Birmingham
Food and Beverage Assistant - Campus Services - 80056 - Grade 2
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Food and Beverage Assistant - Campus Services - 80056 - Grade 2
Position Details
Location
University of Birmingham, Edgbaston, Birmingham, UK
Salary & Grade
- Starting salary: £24,097 to £25,203 (Flat rate)
- Grade: 2
- Contract Type: Full-time (annualised hours), Permanent
Closing Date
19th July 2026
About the Role
Department Overview
The Business and Operations department manages:
- Variety of customer-facing outlets on and off campus (coffee shops, restaurants)
- Hospitality services for conferences and events
- Provision of food and beverage to staff, students, and visitors
Job Summary
Responsible for delivering excellent customer service with duties including:
- Basic food preparation
- High-quality food and beverage service
- Cash handling
- Cleaning
- Stock control
- Additional duties ensuring smooth operations
The role may require flexibility to work across entire department or wider university as needed.
Main Duties
💼 Customer Service
- Deliver polite, responsive, and courteous service to all customers, handling queries professionally.
- Build rapport with customers and encourage feedback.
- Maintain professional working relationships with colleagues and managers.
🍽️ Business Operations
- Perform basic food and beverage preparation while ensuring quality standards are met.
- Monitor stock rotation, maintain adequate levels, and avoid food waste by adhering to best-before dates.
- Report equipment failures or hazards promptly to management/supplier.
- Adhere to portion controls, HACCP hygiene guidelines, allergen recording, and food safety protocols.
- Comply with HACCP regulations, COSHH, and food safety codes at all times.
- Assist in moving food, equipment, and commodities while following hygiene and safety protocols.
- Operate EPOS systems and handle cash securely, including end-of-day procedures.
- Perform high-standard cleaning tasks—tables, crockery, utensils, equipment, and premises.
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🚀 Team Collaboration & Support
- Upsell products when prompted to assist with sales targets.
- Attend team training and departmental meetings.
- Participate in annual reviews with supervisors.
- Assist with stock inventories and ordering.
- If applicable, ensure alcohol service compliance with licensing laws.
- Support colleagues with reasonable duties as requested (may include driving UoB vehicles).
Operational Requirements
- Contract Type: Annualised (35 hours per week), rota-based, including:
- Weekdays, weekends, bank holidays, and closed days
- Evenings, shifts variable by business unit
- Work flexibility requires coverage of all UoB campuses as assigned.
Requirements
🔹 Knowledge & Skills
| Essential | Desirable |
|---|---|
| Customer-facing experience | Level 2 Food Safety Certification (training provided) |
| Strong communication skills | Basic cash handling and food service experience |
| Ability to work independently & as part of a team | Flexible availability for shiftwork |
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✅ Qualifications & Qualities
- Commitment to quality service
- Clean driving license required
- Ability to maintain uniform and personal hygiene standards
- Problem-solving skills in common operational scenarios
- Awareness of diversity considerations (dietary needs, dress codes, etc.)
Key Competencies
Work Patterns & Flexibility
- Prioritise work-life balance while staying adaptive to shift schedules and operational needs.
Connections & Relationships
- Engage professionally with customers, colleagues, and senior staff to build trust and collaboration.
Contact for Enquiries
🔗 Visit our Staff Values & Behaviours Charter
AI Guidance for Applications
Fully completed personalised applications only. Generic/Copy AI-generated applications unlikely to be considered for interview.
Background & Commitments
- The University of Birmingham champions diversity and equality, holding prestigious accreditations, including:
- Athena SWAN
- Race Equality Charter
- Disability Confident
- Prioritises inclusivity, equality, and sustainability across employee experience.
🔗 Learn more about Equality, Diversity, and Inclusion and Staff Benefits
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