Metropolitan Gaming
Food and Beverage Attendant
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Food and Beverage Attendant
F&B Attendant – Metropolitan Gaming
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. About atmosphere. About service that’s sharp and in sync with the moment.
Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins, and create great experiences together. If you’re upbeat, curious, and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us?
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career.
Alongside competitive pay, you can also enjoy:
- Service charges and tips
- Enhanced pay after midnight
- Discounts and perks across travel, retail, hospitality, and wellbeing
- Company pension scheme and life insurance cover
- Discount on food and non-alcoholic beverages across all venues
- Season ticket loan and cycle-to-work scheme
- Refer a friend bonus reward
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What We Are Looking For
As an F&B Attendant at Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team. F&B Attendants are flexible to customers’ needs and go above and beyond to make anything possible.
Main Responsibilities
- Organise and carry out all mise-en-place duties prior to and after service to the required standards.
- Support the team to ensure efficient and smooth service during busy periods.
- Master the point-of-sale system for swift and precise order placement.
- Deliver food and drinks promptly with expertise, maintaining the highest standards.
- Engage with and interact comfortably with guests, building rapport to ensure a smooth and elegant service experience.
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Service Behaviours
Our F&B Attendants are expected to always demonstrate these key behaviours:
- On It: Responds proactively to guest and operational needs, ensuring happy and efficient service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour to foster a welcoming environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and patience.
- Open and Close: Engages warmly at the start of interactions and ensures clarity, courtesy, and appreciation in conclusion.
Note: You must be 18 or above and have the right to work in the UK.
This role requires working nights, evenings, weekends, and shifts within a 24/7 trading week. Flexibility in scheduling is essential.
F&B Attendants will spend large portions of their shifts on their feet working closely with the public.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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