The Alexander Hotel Collection
Food & Beverage Assistant
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Food & Beverage Assistant
Food & Beverage Assistant
Location Alexander House Hotel & Utopia Spa East Street, Turners Hill, East Grinstead, West Sussex, RH10 4QD
About the Hotel & Spa
Alexander House Hotel & Utopia Spa, part of the private Alexander Hotels group—a renowned collection of quality hotels offering outstanding service just outside London.
Facilities & Amenities
- 5 Red Star-winning Utopia Spa
- 57 luxurious bedrooms, including:
- Cedar Lodge (new luxury development)
- Gatehouse (self-contained 2-bedroom option)
- Award-winning restaurants:
- Reflections Restaurant (2 Michelin Rosette, 60 covers)
- A.G.’s Restaurant (3 Michelin Rosette, 35 covers)
- Private dining:
- Conference and banquet rooms
- Weddings, celebrations, and events accommodating 8–95 guests
For a complete list of facilities, visit their website.
About the Role
As a Food & Beverage Assistant, you will work in our Reflections Restaurant or A.G.’s Restaurant (both Michelin-starred), serving breakfast, lunch, and dinner 7 days a week. Additionally, you will support the private dining rooms for functions and events.
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Key Responsibilities
- Preparing the restaurant for service
- Meeting and greeting guests with a warm welcome
- Taking and recording guest orders
- Serving food and beverage (including alcoholic drinks)
- Conducting guest satisfaction checks
- Addressing and resolving any service issues professionally
- Presenting and collecting payments from guests
- Resetting the restaurant at the end of each service for the next shift
- Ensuring tidy and sanitary work areas before concluding your shift
Shift & Availability Requirements
- Full-time: 5 days, 37.5 hours per week with flexible scheduling
- Must cover breakfast, lunch, and dinner services (all 7 days/week)
- Shift patterns include weekends
- Experience within a quality food service hotel or restaurant is essential
Key Competencies
- Smart, professional appearance at all times
- Excellent communication skills
- Commitment to delivering exceptional guest service
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Benefits
- 4–5 weeks annual holiday (increases after service milestone years)
- 8 paid bank holidays
- Free on-site car parking
- Company-provided employee uniform
Additional Perks
- Discounted hotel and spa accommodations (for employees and their families at all hotels)
- Discounted hair treatments at Utopia Spa
- Food and beverage discounts across all hotel outlets
- Discounted spa treatments (personalised packages available)
- Retail discounts on spa products from all Alexander Hotels
- Refer-a-Friend staff recruitment scheme – enjoy rewards for successful referrals
- Anniversary benefits:
- Paid birthday for service anniversary years (1, 3 & 5)
- Complimentary overnight stays
- Complimentary afternoon teas / lunches
- Bonus holiday allowances related to service years
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