Food & Beverage Assistant

• Welcome guests, delegates, clients, and event attendees in a warm, professional, and friendly manner.
• Set up and prepare event spaces and private dining areas to the required specifications.
• Deliver high-quality food and beverage service during conferences, events, banquets, and restaurant operations.
• Assist with the service of plated meals, buffets, refreshments, and banqueting functions, ensuring smooth and efficient delivery.
• Take and deliver food and beverage orders while consistently demonstrating excellent customer service.
• Support event changeovers, room resets, and the preparation of function spaces throughout the day.
• Manage guest queries and requests promptly and effectively, ensuring complete guest satisfaction.
• Liaise with colleagues and other departments to ensure all event requirements are delivered seamlessly.
• Upsell food, beverage, and event-related offerings where appropriate.
• Ensure all conference and event spaces, service stations, and public areas are maintained to the highest standards of cleanliness and presentation.
• Comply with all company brand standards, health and safety regulations, food hygiene requirements, and licensing laws.
• Be environmentally conscious and support sustainable working practices.
• Assist other departments wherever necessary and maintain strong working relationships across the hotel.
• Contribute to achieving departmental objectives and delivering exceptional guest experiences.

Requirements

• Previous experience within hospitality, food & beverage, conferences, events, banqueting, or a customer-facing environment.
• Ability to work efficiently under pressure and adapt to changing event requirements.
• Strong customer service skills with a genuine passion for hospitality.
• Excellent communication and interpersonal skills.
• Ability to work flexibly across a variety of shifts, including evenings and weekends.
• Positive attitude and willingness to learn new skills.
• Strong team player with the ability to work independently when required.
• Self-motivated, organised, and reliable.
• Experience working within a fast-paced and diverse environment.
• Attention to detail and commitment to high standards.

Desirable

• 1+ years' experience within a 5-star hotel, luxury hospitality, conference, events, or banqueting environment.
• Experience setting up and servicing meetings, conferences, weddings, private events, or large-scale banqueting functions.
• Knowledge of food safety and hospitality service standards.

Why Join King Street Townhouse?

This is an opportunity to join one of Manchester’s most recognised luxury hotels and become part of a team that is passionate about hospitality, creativity, and delivering unforgettable guest experiences. You’ll have the chance to make a genuine impact within a unique and fast-paced environment where service excellence is at the heart of everything we do.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.