Relais & Châteaux
Food & Beverage Assistant / Waiter / Waitress
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Food & Beverage Assistant / Waiter / Waitress
Relais & Chateau at Thornbury Castle Seeking a Food & Beverage Assistant/Waiter/Waitress
Job Title
Food & Beverage Assistant / Waiter / Waitress
Company Description
Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. Recently restored following a multi-million-pound refurbishment, this 15-acre property—located just 20 minutes from Bristol—now features:
- 26 rooms & suites
- An award-winning restaurant, bar, and conference spaces
- Modern British cuisine, sourced locally, including produce from their hotel garden
- 7-day dining, with services including breakfast, afternoon tea, dinner, Sunday lunch, weddings, and functions.
They aim to deliver "refined and personalised hospitality"—andsupport guests in feeling pampered, like royalty. Their vision? A place where everyone can disconnect, indulge, and enjoy.
About the Role
Key Responsibilities
- Greet & serve guests: Provide exceptional hospitality in their restored 5-star dining experience, taking orders, and serving food & drinks.
- Personalised service: Answer menu questions, suggest pairings, and accommodate dietary restrictions or food allergies.
- Front-of-house operations: Set up dining spaces, process payments, and maintain food safety & Health & Safety standards.
- Communication & conflict resolution: Handle guest queries and complaints with professionalism and ambassadorship.
- Teamwork: Collaborate with colleagues and managers to ensure seamless operation.
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Core Requirements
- Full UK work eligibility (no visa sponsorship available).
- Demonstrable passion for hospitality & food with a flair for customer service.
- Independence—can work unsupervised and take initiative when needed.
- Strong interpersonal skills to communicate effectively with the team.
- Willingness to learn with ambition to excel and grow professionally.
Compensation & Benefits
- Wage: £12.71/hour (flexible scale dependent on experience).
- Hours: 40 hrs/week, with evening/weekend shifts. Summer gig or temporary role options available.
- Shifts Available: Evening and weekend coverage (7am–11pm).
- Extra Earnings: Tips (monetary service charge distribution of £2,000–£3,500+/year).
- Holiday: 28 days, (including bank holidays).
- Wellbeing: Birthday paid day off.
- Gratitude: Free stay at the castle after 3 months’ successful probation (utmost, it's a perk).
- Lounge & cuisine: Complimentary meals while on duty and discounted room rates for staff/families.
- Development: Access to training programs (internal, external, and online).
- Uniform & logistics: Uniform provided, plus free parking.
- Career growth: Join a supportive, fast-paced environment with opportunities to advance.
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Job Requirements Summary
Department: Food & Beverages Employment Type: Full-time, permanent (40 hrs/week). Monthly Salary Range: Up to £26,436 per year (including supplementary tips).
JOIN US AND CREATE MEMORABLE EXPERIENCES in a LIVING CASTLE OF HOSPITALITY.
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