Four Seasons
Food & Beverage Guest Experience Supervisor
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About The Role
Do you have a natural ability to build relationships, create memorable experiences, and connect with guests on a personal level? Four Seasons Hotel Hampshire is seeking an exceptional Food & Beverage Guest Experience Supervisor to become the face of our Food & Beverage operation. This unique role combines luxury hospitality, guest relations, brand representation, and operational leadership.
As our Food & Beverage Guest Experience Supervisor, you will act as an ambassador for our restaurants and bars, ensuring every guest feels recognised, valued, and genuinely cared for throughout their experience. You will be responsible for building guest loyalty, enhancing our reputation, supporting revenue growth, and creating unforgettable moments for our guests. Working closely with restaurant leadership, culinary teams, concierge, events, and marketing, you will play a pivotal role in bringing the Four Seasons experience to life whilst championing personalised service and hospitality excellence.
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What You Will Do
- Act as a visible and engaging presence within our Food & Beverage venues, warmly welcoming guests and creating memorable first impressions.
- Build meaningful relationships with regular guests, VIPs, residents, special occasion diners, and high-profile visitors.
- Personalise the guest journey by recognising guest preferences, special celebrations, and individual requirements.
- Champion guest satisfaction by handling feedback professionally and ensuring effective service recovery when required.
- Support the Restaurant and Bar leadership teams in maintaining the highest standards of luxury service and operational excellence.
- Manage VIP bookings, special requests, seating plans, and guest profile information to maximise guest satisfaction and repeat visitation.
- Work closely with Concierge, Events, Marketing, and Restaurant teams to create seamless and exceptional guest experiences.
- Represent the Food & Beverage operation both internally and externally, supporting promotional events, collaborations, hosted experiences, and special activations.
- Contribute to the development of our guest engagement strategy through innovative ideas, storytelling, and personalised hospitality initiatives.
- Support social media, photography opportunities, and brand-enhancing experiences that showcase the unique offerings of Four Seasons Hotel Hampshire.
- Produce guest experience reports, track guest feedback trends, and identify opportunities for continuous improvement.
- Lead by example, fostering a culture of genuine hospitality, engagement, and exceptional service throughout the Food & Beverage team.
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What You Bring
- Previous experience in luxury hospitality, guest relations, restaurants, hotels, private members clubs, or high-end lifestyle environments.
- A genuine passion for creating exceptional guest experiences and building lasting relationships.
- Outstanding communication and interpersonal skills with the confidence to engage with guests at all levels.
- Strong emotional intelligence and a naturally warm, charismatic, and professional approach.
- Excellent organisational skills with the ability to manage multiple priorities and guest requests simultaneously.
- Commercial awareness and an understanding of how guest engagement contributes to loyalty, reputation, and revenue growth.
- Knowledge of restaurant operations, service etiquette, and luxury hospitality standards.
- Food and beverage knowledge including premium dining experiences, wine, cocktails, and seasonal offerings.
- Experience using reservation platforms such as OpenTable or similar systems would be advantageous.
- Strong written communication skills with experience handling guest correspondence professionally.
- Flexibility to work evenings, weekends, and public holidays in line with business requirements.
- A passion for hospitality, food, culture, and creating unforgettable experiences.
What We Offer
- Excellent Training & Career development opportunities.
- Annual Incentive Bonus scheme.
- Hotel Service Charge.
- Employee Travel programme
- Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
- Shuttle bus service from the hotel between Fleet & Church Crookham.
- Holiday entitlement increases with years of service up to 33 days off.
- Bupa dental plan available after 6 months of service.
- Opportunities to build a successful career with global potential.
- Free uniform dry cleaning available.
- Annual themed employee party and many social, charitable & sporting events throughout the year.
- Access to Wagestream - salary advance benefit.
- Employee recognition programmes.
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