Marriott
Food & Beverage Supervisor - Sheraton Heathrow Hotel
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Waiter / Restaurant Position – Cast Iron Bar & Grill at Heathrow
Position Summary
Explore our very big world.
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. With opportunities to explore the business and grow, we welcome anyone with a natural ability to communicate and a passion for teamwork.
Your Place of Work – Expectations
This role offers a chance to join a supportive team of leaders who will guide your career progression. You will be part of the award-winning Cast Iron Bar & Grill, a modern, friendly restaurant in Heathrow.
- You’ll work alongside in inspiring service experts, under the guidance of Food & Beverage Manager Abhinu
- Our Executive Chef, Javiniar, and team craft a fresh, local menu, ensuring every dish is perfectly cooked and served
- The restaurant provides comfortable and warm ambiance for all guests
Key Impact of the Role
Breakfast, lunch, or dinner—exceptional meals are about more than just food. As a Waiter, you’ll ensure:
- Every guest knows the menu and gets tailored recommendations
- Efficient service with attention to detail—fast, friendly, and flawless
- Immediate resolution of any guest concerns
- Your presence leaves guests well-fed, happy, and looking forward to returning
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What You’ll Do
You will:
- Take guests’ orders, offer menu suggestions, and ** upsell where appropriate**
- Ensure quick and efficient service—checking guest satisfaction to meet expectations
- Set up the restaurant and buffet area for each service period
- Maintain the overall cleanliness of the restaurant, buffet, kitchen, and potential bar areas
- Assist in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating staff
- Model Marriott’s existing Guarantee of Fair Treatment/Open Door Policy—setting an example and leading this culture
- Follow company safety policies, report incidents, and complete required certifications
- Maintain a clean, professional appearance at all times
- Uphold confidentiality of proprietary information and protect company assets
- Welcome guests with smiling enthusiasm, address needs proactively, assist with disability support, and express genuine appreciation
- Use welcoming, professional communication
What We’re Looking For
Marriott values team players who can:
- Display a warm, people-oriented demeanour
- Work collaboratively and embrace a team-player attitude
- Prioritise safety-first practices
- Pouss a positive outlook and dependability
- Have at least 2 years of experience in fast-paced, hospitality or similar environments
- Approach work with a procedure and process-oriented mindset
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Perks & Benefits
We ensure you feel valued with a range of support systems and incentives:
- Proud co-workers with a team-spirited atmosphere
- Supportive management and learning opportunities
- Wellbeing programs and career mentorship
- Discounts on hotels, gift shop items, food, and beverage
- Recognition programs to celebrate your achievements
- Complimentary uniforms and free dry cleaning
- Free meals while on duty
- Dental and eye care benefits
- Opportunities like graduate programs (eligibility Determined)
- A global network of inspiring leaders to champion your growth
- Travel experiences as #1 leader in hospitality (Global Transfers)
- A workplace focused on inclusive excellence and creating impact
You’re Welcomed Here
Marriott’s top priority is making you feel valued—our associates are as important as our guests. With us, you’re joining a career, not just a job. Your growth, impact, and individual differences are celebrated.
Marriott’s Commitment to Equality & Inclusion
Marriott International welcomes all applicants and provides equal opportunity without regard for disability, veteran status, or any other protected basis under applicable law. Our diversity of culture, talent, and experiences makes us stronger.
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