Mercure Hotels
Food & Beverage Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Food & Beverage Team Leader
Job Description: [Server / Team Leader Candidate Role]
Join Accor: A Hands-On Hospitality Role
Company Description
Join a ** hotel** that is a proud member of the Accor network, the global hospitality leader behind over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. At Accor, we believe in your potential and the positive impact you can make.
Contribute to responsible hospitality, where every smile, action, and gesture enhances customer, colleague, and planetary well-being. Become a Heartist®—let your heart guide your work in a vibrant world of unmatched energy.
Role Overview
• Job Title: Server / Team Leader (Entry-Level) • Department: Food & Beverage (F&B) • Company: Mercure Hawkwell House
About the Role
This role fosters exceptional guest service while supporting team dynamics and operational excellence in Accor’s fast-paced hospitality environment.
Key Responsibilities
-
Guest Service Excellence
- Delivery consistent, warm, and memorable service to every guest.
- Maintain rapport quickly in a fast-moving setting (dining room, rooms, bars, meeting spaces).
- Uphold suggestive sales techniques to enhance guest experience while meeting the F&B concept.
-
F&B Operations
- Set-up, coordinate, and manage service areas (tables, stations, room service trays) tidily.
- Take orders via POS systems and ensure accuracy before handing off to kitchen staff.
- Deliver prompt kitchen-to-guest service, adhering to quality, temperature, and appearance standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Strategic Sales Execution
- Apply product knowledge to maximise sales opportunities across dining/takeaway/takeaway and rooms.
- Offer personalised recommendations through friendly dialogue.
-
Wellbeing & Team Development
- Cultivate a supportive, energetic, and collaborative team culture.
- Mentor new hires, facilitate training, and encourage upskilling.
- Lead by example on presentation (uniform/hygiene) standards aligning with hotel expectations.
-
Technical & Administrative Support
- Maintain accurate inventory records of equipment.
- Minimise losses/breakages and swiftly report issues to supervisory staff.
- Complete mandatory training tied to hospitality requirements.
Processes & Procedural Compliance
- Hygeinic Food Service
- Follow food safety protocols at all times.
- Sales Management
- Push deposit/follow-up tasks when selling premium products (e.g., minibar, in-room cocktail services).
- End-of-Shift Procedures
- Clean dining/serving areas thoroughly using restaurant manual guidelines.
- Return equipment/utensils to designated storage.
Qualifications & Requirements
✔ Practical experience preferred but not optional—prior guest-facing or food service experience is an asset. ✔ Ability to .repeat orders back to guests for confirmation. ✔ Tutored focus on time management for complex orders (e.g., room service). ✔ Punctuality and commitment to consistent service standards in high-energy environments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Differential Capabilities
- Team Dynamics – Foster cohesion through energy, initiative, and fairness.
- Product Mastery – Proficient in company POS systems and menu navigation.
- Problem-Solving Attitude – Proactively address guest concerns.
Additional Notes
- Flexibility is key: shifts may include evenings/weekends/early mornings, depending on demand.
- Personalised career growth is encouraged through Accor’s Hospitality Education & Development portfolio (trainings, off-the-job development, etc.).
What We Offer
🌍 Join Europe’s highest-rated branded hotel network recognised for taste, talent, and sustainability. 💡 Develop your skills through Accor’s purpose-driven opportunities—emphasising retail, service innovation, and cross-cultural intelligence. 🗺️ Flexible career trajectory with access to growth across brands/roles. � megjelenēi Thrive at the intersection of hospitality, wellness, and impact. Follow @heart.of.hospitality for dynamic stories. 🌐 See heart-of-hospitality.com to explore talent journeys.
Accor’s Commitment to Diversity & Inclusion
We actively welcome and value diverse talents, fostering an environment where everyone feels welcomed, respected, and empowered to develop. We strive to make hospitality a mirror of global culture—and include people at every stage of their career journey.
Well Done! Time to Apply
Hit ‘apply now’ to be a part of our vibrant team. We can’t wait to hear from you! ❤️
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills