Royal United Hospitals Bath NHS Foundation Trust
Food Order Coordinator
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Job Overview
The Food Order Coordinator will support the Assistant Catering Manager, Production Kitchen Manager, and Duty Chefs with the organisation and maintenance of paperwork, digital records, staff files, and the administration of catering software and IT systems.
The role is responsible for coordinating and administering patient meal services, including managing bedside meal ordering systems, monitoring patient meal orders, ensuring production timelines are achieved, printing and organising meal tickets, and supporting the safe and timely dispatch of food to wards.
Acting as a central point of communication during meal services, the Food Order Coordinator will respond to ward queries, manage dietary amendments and urgent requests, and maintain accurate service and recharge records.
The role also ensures that all paperwork and digital records are completed accurately and on time, in line with Trust catering policy and the Quality Management System (ISO 9001).
Main duties of the job
- Daily operational management of the MenuMate bedside ordering platform, ensuring accurate menu data is available to wards and that patient meal orders are monitored, completed, and communicated effectively during meal service.
- Responsible for manually inputting any patient orders into our Menumark Software in a timely manner and relaying any information to the Duty Chefs.
- Monitor all patient meal orders received via MenuMate and proactively chase any late or outstanding orders with wards using tablet devices or telephone contact.
- Print, organise, and accurately separate patient meal tickets to ensure correct production, picking, and loading of food trolleys.
- Distribute meal tickets to portering staff to support the timely delivery of meals to wards.
- Act as the main point of contact during meal service for ward telephone calls, dietary amendments, and urgent requests.
- Record and maintain an accurate log of meal service call-backs, amendments, and dietary requests in line with departmental procedures.
- Liaise with Duty Chefs and production teams to ensure completion of orders and communicate any urgent dietary or allergen-related changes.
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Working for our organisation
At the RUH, we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
- We are proud to be in the top 20 best hospitals to work for in the country.
- We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
- A culture of learning, developing, and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
- We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual, and financial wellbeing. We’ve even got a pool!
- We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
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Person specification
Knowledge
Essential criteria
- Good knowledge of IT systems, software, and hardware including Microsoft Word & Microsoft Excel
- Good understanding of food compliance, health, and safety issues
Desirable criteria
- Previous experience of catering software
- Experience of catering compliance and health & safety guidelines
Qualifications And Training
Essential criteria
- Good general education at GCSE level
- Ability to maintain accurate service logs and records
Desirable criteria
- A-C Maths, English & ICT
- Understanding of dietary requirements and allergen awareness within a catering environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Please note - Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g., those with graduate visas) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Documents to download
Further details / informal visits contact
Name: Barry Fennell
Job title: Senior Catering Lead
Email address: barry.fennell@nhs.net
Telephone number: 07476153132
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