Harrods
Food Team Manager
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Team Manager - Food Halls
We're looking for a Team Manager to join our welcoming and close-knit team within Harrods' vibrant Food Halls. As a key member of the Foodhall leadership team, you'll bring the heritage of Harrods Food & Beverage to life, supporting operational excellence, food safety, financial performance, and exceptional customer experiences.
With a people-first approach and strong commercial focus, you'll play a pivotal role in delivering results across your department and the wider Foodhall.
About The Role
This is an opportunity to make a genuine impact on both colleague and customer experience. You'll shape the culture, capability, and performance of your department, creating an environment where people feel empowered to grow, take ownership, and perform at their best.
By building credibility, encouraging accountability, and setting clear expectations, you'll foster a motivated and engaged team committed to delivering excellence every day.
Key responsibilities include:
- Attracting, developing, and retaining talent, creating a strong pipeline of future leaders.
- Setting a clear direction for your team and coaching colleagues to achieve ambitious goals.
- Embedding a culture of continuous feedback, accountability, and colleague engagement.
- Driving commercial performance while championing exceptional customer service.
- Maintaining the highest standards of compliance, food safety, and operational excellence.
About You
You're a confident and experienced people leader who thrives in a fast-paced food retail environment. Whether you've built your career in supermarkets, food retail, or hospitality, you bring a strong track record of leading successful teams, delivering commercial results, and maintaining high operational standards.
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A visible and relationship-led manager, you're at your best on the shop floor, building strong connections with colleagues and stakeholders while creating an inclusive and high-performing environment.
You will also be:
- An inspiring leader with the ability to engage, motivate, and develop high-performing teams through clear communication and coaching.
- Commercially minded, with a proven track record of delivering strong sales and service performance within a food retail environment.
- Resilient and growth-oriented, actively seeking feedback and using it to drive continuous improvement.
- Self-aware and comfortable navigating change, ambiguity, and competing priorities in a dynamic environment.
- Confident in managing operational processes, food safety requirements, and compliance standards within a busy retail environment.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return, you’ll receive an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants), and a season ticket loan.
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Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.
Additional Information
- Time Type: Permanent
- Department: Food Hall Managers (Sam Jukes)
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store.
As well as offering an unforgettable experience for our customers, we offer an exciting, challenging, and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programs that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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