Heathrow
Forecasting Analyst - Traffic & Market Insights
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Introduction
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
Job Description
Join the Aviation team as a Traffic Forecasting Analyst and play a key role in shaping the airport’s future. You'll translate data into clear, actionable insights, using data visualisation and storytelling techniques to engage both technical and non-technical stakeholders. You'll use data analytics, modelling and forecasting expertise to provide valuable insights into passenger and traffic trends, supporting operational planning, financial forecasting and strategic decision-making. This is an opportunity to develop business critical innovative solutions using industry-leading tools and methodologies.
Your Role Will Involve
- Deliver accurate forecasting, analysis and reporting to support operational, financial and strategic decision-making.
- Translate complex data and analytical outputs into clear insights, recommendations and business-focused actions.
- Develop, maintain and improve analytical models, tools and reporting capabilities to ensure high-quality outputs.
- Communicate complex information effectively to a range of stakeholders, tailoring messages for both technical and non-technical audiences.
- Drive continuous improvement by enhancing processes, promoting automation and identifying innovative solutions to business challenges.
- Build strong relationships with stakeholders to ensure access to relevant data, support collaboration and enable informed decision-making.
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These Skills Are Essential
- Degree-level education in a numerate discipline or equivalent analytical experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and generate meaningful insights.
- Naturally curious, with a proactive approach to understanding trends, identifying root causes and challenging assumptions.
- Strong collaboration and relationship-building skills, with the ability to work effectively as part of a team.
- Excellent organisational skills, with the ability to prioritise workloads and deliver high-quality outputs within tight deadlines.
- Strong communication and presentation skills, capable of explaining complex analysis clearly and concisely to a range of audiences.
Desirable Criteria
- Knowledge or experience of forecasting, modelling or statistical techniques.
- Understanding of operational and commercial business environments.
- Experience working with data analysis and programming tools such as Python, R, SQL or similar.
- Experience developing dashboards, reports or data visualisation solutions.
- Interest in using data and analytics to support strategic decision-making.
- Experience identifying opportunities for process improvement, automation or innovation.
- Interest in industry trends and applying data-driven insights to business challenges.
About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
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It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our Rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to Work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
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