Calforex Canada
Foreign Exchange Teller – West Edmonton Mall
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Foreign Exchange Teller – West Edmonton Mall
Foreign Exchange Teller – West Edmonton Mall
Calforex is a Canadian leader in Foreign Exchange services, operating 9 retail locations across Canada. We pride ourselves on offering competitive, personalized foreign exchange services and delivering unmatched customer service. We are now seeking motivated and talented team members to join us in creating a welcoming and professional environment for our clients and colleagues.
About the Role
The position of Teller serves as a front-line ambassador to local clientele and global tourists. Success in this role relies on:
-Creating a welcoming and cheerful environment for clients during branch transactions, as well as during phone and email interactions.
-Engaging with clients to accurately assess their needs and offer appropriate products and services.
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-Demonstrating problem-solving skills with a flexible approach to new challenges.
-Communicating effectively and professionally regarding Calforex policies, as well as Federal or Provincial regulations for Money Service Businesses.
-Committing to ongoing training for Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) legislation and regulatory requirements.
Responsibilities
- Providing a proactive and pleasant experience to clients during all forms of interaction.
- Upselling foreign exchange products and related services to local and international clients.
- Handling cash transactions with accuracy and adherence to policy.
- Adhering to compliance standards and regulatory obligations, including AML/ATF laws.
- Supporting fellow team members while maintaining a professional and collaborative atmosphere.
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Requirements (Qualifications)
- High school diploma or equivalent.
- Confidence in the use of computers, email, and basic web browsing.
- Advanced verbal and written communication skills in English.
- Minimum two years of professional customer service experience.
- Minimum two years of professional cash handling experience.
- Reliable transportation or the ability to commute during branch operating hours.
- Ability to pass a police clearance report.
Benefits & Culture
Calforex is committed to fostering an inclusive, supportive, and equitable workplace for all team members and clients alike. If you share this vision, we encourage you to apply.
Store Location: Unit 1762, 8882-170 Street NW, Edmonton, Alberta T5T 4J2 Canada
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