Forensic Case Officer (Maternity Cover)

Summary

To ensure the smooth flow and management of PC, Cell Site, CCTV, and mobile phone cases from receipt until dispatch.

Reporting To

FCT Team Leader

Location

Stratford upon Avon

Department / Division

Digital Forensics

Application Deadline

Main Job Summary

To ensure the smooth flow and management of PC, Cell Site, CCTV, and mobile phone cases from receipt until dispatch.

Main Duties & Responsibilities (Other Duties May Be Assigned)

• Being the first point of contact for contracted clients of CCL, overseeing the submissions, ensuring evidence continuity and case management from receipt to dispatch.
• Dealing with customer enquiries, by email and telephone.
• Ability to work with precision, accuracy, and high attention to detail.
• Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory.
• Inspection of items arriving at CCL.
• Receipting of items on CCL Systems ensuring the continuity of evidence.
• Loading cases onto Focal Point case management system.
• Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable).
• Customer reporting and monitoring Projected Return Dates (PRDs) of cases.
• Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case.
• Auditing of Exhibit Store (Team Effort) & Archives.
• Working with the other departments within CCL to ensure correct case management and excellent customer service.
• Create quotes and obtain authorisation for casework when required from clients.
• Upon completion of case, arrange for delivery by CCL or collection by client.
• Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence.
• Invoicing of completed cases on the case management system and assisting Finance.
• Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports.