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Customer Success
Forward-Deployed Consultant
Location
This position is currently available in the following locations:
- Hong Kong
- London, U.K.
- Remote / Hybrid friendly
Type
- Full Time
- Hired at multiple seniority levels (see below)
About The Role
We are looking for Forward-Deployed Consultants to lead enterprise AI engagements from kickoff to adoption. You will own the customer relationship, define the use-case backlog, and partner with a Forward-Deployed Engineer to take ideas all the way to production — and into daily use by the customer's business teams.
This is a hybrid of senior solutions consulting and AI product management. It is not a pure pre-sales role and not a delivery PM role — you are accountable for whether the AI actually changes how the customer works.
You Will
- Be the first batch of people defining what an AI-native consulting practice looks like in the region
- Own the customer relationship from the inside — running discovery, scoping, build oversight, and adoption
- Work in a remote and hybrid-friendly model — we do not require you to sit on customer site full-time. You are accountable for proactive customer touchpoints, structured checkpoints, and independent visibility on engagement health
- Be paired with a Forward-Deployed Engineer on every engagement — never deployed alone
- Be exposed to end-to-end transformation projects across banking, insurance, healthcare, construction, and public services
- Be coached by founders, former IBM Technology Thought Leaders, and a senior FDC team
Responsibilities
- Owning the customer relationship from project kickoff through adoption — partnering closely with the Enterprise Sales team that lands the account
- Running discovery workshops: mapping the customer's processes, pain points, data realities, and stakeholders
- Defining and prioritising the AI use-case backlog with the customer's business owners; framing problems in measurable business outcomes
- Selecting the right Reference Solutions from our internal library as starting points — and identifying when a custom build is needed
- Translating requirements with the Forward-Deployed Engineer; keeping scope, timeline, and stakeholder expectations aligned
- Driving adoption: training, change management, success dashboards, executive readouts
- Running your own proactive engagement cadence — weekly checkpoints, written status, surfacing risks before they become escalations
- Capturing learnings, gaps, and recurring patterns; feeding them back to the Solution Architect team
- Briefing the Sales team for renewal and expansion — you are the trusted voice of the customer inside FabriXAI
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Skills & Requirements
- Background in senior solutions consulting, management consulting, AI / digital transformation, or enterprise customer success — Big-4, Palantir, IBM, McKinsey Digital, Accenture, BCG X or comparable backgrounds welcomed
- Strong interest in and basic literacy across at least one of the following:
- AI / LLM applications — what RAG, agents, evals, and guardrails mean in practice
- Enterprise system architecture — ability to read an integration diagram and understand the trade-offs
- Industry workflows in banking, insurance, healthcare, construction, or public services
- Comfortable working with engineers — you do not need to write code, but you are not afraid of it and can sketch a workflow in pseudo-code on a whiteboard
- Strong executive presence — you can earn the trust of a VP or C-suite stakeholder in the first 30 minutes and run a workshop the same afternoon
- Excellent written communication — your discovery memos, adoption plans, and executive readouts are the artefacts the customer remembers us by
- Proactive, low-supervision operator — you run your own checkpoints, raise risks early, and keep stakeholders informed without being chased
- Bias to adopted outcomes over deliverables shipped — you measure success by what the customer actually uses 90 days later
- Strong logical thinking, data sensitivity, and a "can-do" attitude under enterprise-grade constraints
- Strong sense of humor and a genuine team player — we win and lose engagements together
Seniority Levels & Career Path
This role is hired at multiple seniority levels — we calibrate the title, scope, and compensation to your experience and demonstrated impact. Stronger candidates land at Senior or Principal; high-potential early-career applicants enter at Associate with a structured coaching path. All levels are full members of the engagement team — Associates are not "assistants".
- Principal FD Consultant: 8+ years of relevant experience. Owns the largest and most strategic accounts. Mentors Senior FDCs, sets engagement standards, partners directly with Sales leadership on key pursuits.
- Senior FD Consultant: 5–7 years of relevant experience. Independently leads complex engagements end-to-end across multiple stakeholders; coaches mid-level FDCs; drives methodology improvements.
- FD Consultant: 3–4 years of relevant experience. Owns mid-sized engagements with light senior support; growing leadership scope across discovery, build oversight, and adoption.
- Associate FD Consultant: Early-career with strong potential, demonstrated drive, and a portfolio of customer-facing or analytical work. Pairs closely with Senior / Principal FDCs; structured 12–18 month coaching path to full FD Consultant.
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Team Benefits
- 5-day work week with flexible working hours
- Remote- and hybrid-friendly culture — no requirement to sit on customer site full-time, with structured proactive cadence to keep engagements healthy
- Flat company structure and working directly with founders and core members in a small senior team
- Pairing rotation: every deployment is staffed FDC + FDE — you always have a technical partner in the room
- Direct exposure to senior enterprise stakeholders from day one
- On-the-job training and coaching by certified leaders in Technology Consulting and Enterprise AI
About Our Team
FabriXAI is a team of experienced founders based in London, specializing in Enterprise Software, SaaS, and AI technologies. Our innovative solutions have empowered clients across diverse sectors, including banking, insurance, healthcare, construction, and public services. With teams located in the United Kingdom and Hong Kong, we are uniquely positioned to support regional enterprises and tech startups, promoting cross-sector API collaboration. Our expertise has been recognized in several prestigious tech accelerator programs, including the AWS HK GenAI Accelerator and Barclays Eagle Labs Product Growth Programme.
Interested parties please send your full resume, expected salary, and (optionally) a short note on one enterprise engagement you are most proud of.
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