SentiSum
Forward Deployed Consultant
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Forward Deployed Consultant
SentiSum: Improving Customer Experience with AI
SentiSum is the AI intelligence layer for customer experience. We transform customer feedback from support interactions and surveys into actionable insights, helping brands lower cost to serve, boost CSAT, and reduce complaints. Leading consumer brands rely on SentiSum not for our software alone, but for its measurable impact—outcomes like reduced churn, improved satisfaction, and lower operational costs.
We don’t just sell the platform; we deliver the results.
The Role: Strategic Account Owner
This is a critical role: you will own the outcomes for a select group of high-value accounts. You’ll sit alongside your client’s team, dive deep into their data, and craft solutions that drive measurable change—concrete outcomes, not just recommendations.
Think of it as the best kind of strategic consulting, with one difference: your advice isn’t just heard or discusseda hypothetical. You’ll stay with them through implementation, ensuring those tangible improvements stick.
Key Responsibilities:
- Partner directly with 2-3 strategic accounts, building trust and being their most valued advisor.
- Leverage data—understand what’s driving cost, churn, and complaints, then design and execute plans to fix it.
- Lead business reviews and workshops that keep initiatives moving and aligned.
- Ensure adoption and real-world impact, rather than just theoretical gains.
- Feedback loop: Share insights from accounts to shape our product and AI roadmap.
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This role is impact-driven. No quotas. Your success is measured in improved business metrics for our clients.
Who You Are
You’re cut out for this kind of work. Your track record demonstrates:
- Experience as consultant, a delivery professional, or in any client-facing, outcome-driven role with enterprise clients.
- A strong grasp of data—you can analyze datasets, extract stories, and-turn that into actionable strategies without being an engineer.
- Confidence walking into a room with a client’s leadership team and leaving with decisions made—not just ideas discussed.
- Deep curiosity about AI—you can discuss it persuasively and on a technical or operational level.
- A preference for going deep rather than managing dozens of shallow relationships.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The ideal profile often falls into one of two paths:
- A strategy consultant who sharpened their skills with hands-on data interpretation and product relevance (examples: McKinsey, BCG, Bain).
- A technical delivery expert with strong client-facing credibility.
From Day One: Quick Impacts
Our high-visibility clients see you as an immediate value-add. You’ll need to have already led a project that moved the needle for a customer. Start with a success story to swiftly build credibility.
By your first six months:
- The client’s team trusts your insights (no sell, just proven results).
- You’re actively shaping what our AI and product roadmap could soon include—based on your hands-on learning.
Apply if this feels like a role where you thrive: strategic, data-driven, and intensely client-facing, without fitting the traditional business or technical cube. Ready to see decisions land?
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