Forward Deployed Engineer (FDE) - 11385

Integration & Technical Leadership

• Full-Suite API Mastery: Leverage deep technical API knowledge to ensure secure, low-latency data exchange between AI agents and 3rd-party enterprise ecosystems (ERP, CLM, CRM).
• Security & Risk Alignment: Partner directly with customer IT teams to resolve security questions, risk assessments, and technical feasibility blockers, ensuring all builds meet enterprise-grade standards.
• Consumption Strategy: Understand and manage the impact of agentic use cases on Coupa credit usage and resource consumption.

The Field-to-Product Bridge

• Bi-Directional Feedback Loop: Act as the primary technical liaison to Product Management; identify roadmap gaps, articulate customer technical issues, and prioritize new features based on actual engagement data.
• "As-Designed" Integrity: Close the loop between the original architectural vision and the final technical delivery to ensure the solution remains aligned with "As Designed" specifications.
• Technical Sales Support: Own and curate a library of "Agent Blueprints" to rapidly deploy high-impact PoCs in pre-sales, serving as the final authority on technical feasibility.
• Delivery Scaling & Asset Democratization: Move beyond localized blueprints for sales pitches. Package customized SIO workflows and Agent Studio configurations into standardized, reusable implementation patterns and framework components that optimize delivery velocity across the global Professional Services ecosystem.

Performance Tuning & Quality Assurance

• Guardrail & Simulation Design: Design the authorization boundaries and simulation runs that define where an agent can act autonomously versus where "Human-in-the-Loop" intervention is required.
• Functional Correctness: Develop automated evaluation harnesses to move past "semantic correctness" and ensure rigorous "functional correctness" in production environments.
• Monitoring & Health: Own the technical lifecycle of the build, including unit testing, monitoring agent health, and remediating workflow breakages.
• Continuous Improvement: Understands human-in-the-loop best practices and where and how to build that into tech solutions.

What You Will Bring to Coupa:

Must-Have Technical Expertise

• Integration Background: Proven experience in a technical integration role (Middleware, API Engineering, or Systems Architecture) with a deep knowledge of REST/GraphQL and JSON.
• Programming Proficiency: Fluency in Python and/or JavaScript (Node.js).
• System Connectivity: Experience building the "connective tissue" between non-deterministic AI outputs and deterministic enterprise systems.
• Coupa S2P Domain Awareness: Understanding of Source-to-Pay business requirements; ability to map agentic workflows to core procurement, invoicing, and payables logic.
• Agentic Frameworks: Hands-on experience with MCP or similar open-standard agentic architectures (e.g., LangChain, AutoGen).

Desired “Super Powers”

• The "Builder" Mindset: Ability to move rapidly from a blank page to a functional, "pluggable" AI component.
• Strategic Problem Solving: Skill in debugging complex systems where errors may stem from data quality, prompt ambiguity, or API latency.
• Strategic Rapport: Ability to establish technical trust with C-suite stakeholders, serving as the "Expert in the Room" for AI transformation.
• Digital Transformation Foundation: Proven experience in enterprise strategic consulting and large-scale digital transformation initiatives.
• Technical Agility: Works well in an agile implementation environment and can quickly redesign an agent's logic.
• Transparent Translator: Can explain why the tech is behaving that way without being too technical, and also instill confidence in the customer.
• Coupa API/Compose Depth: Can diagnose if it’s the agent’s fault, is it the product, is it the data, is it the configuration. Also will help with expectation-setting upfront to give the customer knowledge proactively.
• The "Logical Systems" Architect: The ability to map complex, highly political, and fragmented legacy client processes into streamlined, automated workflow dependencies without losing architectural coherence.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.