Palantir Technologies
Forward Deployed Reliability Engineer
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Forward Deployed Reliability Engineer (FDRE) – A World-Changing Role at Palantir
About the Role
At Palantir, we build world-leading software for data-driven decisions, empowering institutions to tackle the world’s most critical challenges—from discovering life-saving drugs to tracking supply chain disruptions and locating missing children. As a Forward Deployed Reliability Engineer (FDRE), you play a pivotal role in ensuring our mission-critical workflows run smoothly.
Your work is dynamic and hands-on:
- On-call response: You resolve urgent issues before customers are impacted, gathering real-time learnings to drive product enhancements, improve internal tooling, and refine operational processes.
- Proactive problem-solving: You don’t just fix incidents—you automate workflows, streamline operations, and advocate for system resilience, ensuring Palantir’s tools deliver ever-improving quality.
- Knowledge sharing: You synthesize field insights into best practices for the entire team, elevating reliability and efficiency across the company.
This role thrives on urgency, creativity, and impact—where every fix builds a stronger, more robust system.
Core Responsibilities
- Develop deep expertise in Palantir’s products and operational processes, understanding their complexities from the ground up.
- Go on-call, responding swiftly to mission-critical incidents with technical clarity and urgency.
- Diagnose, resolve, and proactively prevent issues in field deployments, ensuring minimal downtime.
- Collaborate with stakeholders to enhance Foundry workflows, improving scalability and reliability for customers.
- Identify recurring operational friction and automate or optimise workflows to eliminate manual bottlenecks.
- Advocate for product changes informed by real-world usage patterns and user pain points.
- Create actionable documentation and share best practices to exceed reliability standards within the organisation.
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Note: While weekend/after-hours on-call is not mandatory, you must be fully available to address critical outages during your assigned on-call weeks.
What We Value in You
You bring a blend of technical expertise and hands-on problem-solving to this role. We look for:
- Independence and collaboration: The ability to tackle ambiguous technical challenges—whether alone or as part of a team—with tact and innovation.
- Clear communication: Strong written and verbal skills to explain technical details effectively to both technical and non-technical audiences.
- Languages & tools: Proficiency in Python, Java, and SQL, with familiarity in parallel data processing and Spark job optimisation.
- Organisational discipline: Precise attention to detail, the ability to prioritise effectively, and adapt to fast-moving priorities.
- Resourcefulness: Finds creative solutions under pressure, from scripting quick fixes to justifying long-term improvements.
- Root cause mindset: Deeply analyzes incidents to prevent recurrence and document lessons learned for broader application.
- Enthusiasm for growth: Passionate about continuous improvement, hands-on troubleshooting, and knowledge sharing.
What We Require
- A background in Computer Science, Engineering, Information Systems, or a related technical discipline.
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Life at Palantir
At Palantir, we believe success looks like you. We aim to empower every employee—respecting individual strengths, interests, and career pathways beyond traditional hierarchies. Our commitments include:
- Flexible growth opportunities: Tailored to your unique skills and aspirations, not rigid roles.
- Well-being initiatives: Support for physical and mental wellness across all aspects of life.
- Hybrid and collaborative work styles: While we strongly encourage office-based collaboration to build connectivity and creativity, some teams offer hybrid options (e.g., working from home 1-2 days/week). Fully remote roles are exceptional and restricted based on business needs.
Office attendance is required for most roles; if otherwise specified, you must live in the assigned city or country. If applying for a remote role, ensure you meet localisation requirements, such as work permits or residence status.
Curious? Explore more at Life at Palantir.
Our Commitment
Palantir thrives on diversity of thought and background. We are dedicated to making our hiring accessible and inclusive, offering reasonable accommodations for disabilities. If you need support during the application or candidate experience, please contact us.
Security & integrity: Never share financial information or submit payment requests during our interview process; they are scams. Report concerns to the US FBI IC3.
Ready to make an impact? If you share our drive for excellence and integrity, we’d love to have you on this journey.
Build, empower, and change the world at Palantir.
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