Ithina Limited
Forward Deployment Engineers
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PURPOSE The Forward Deployment Engineer (FDE) is a client-facing, hands-on engineering role at the intersection of software development, AI deployment, and solution consulting. Working directly with enterprise customers across the UK and Europe, FDEs design, build, and deploy scalable, production-grade solutions that integrate Ithina’s platform into real-world operations. This role bridges product innovation and customer impact—translating complex business requirements into robust, high-performance systems in live environments.
PRINCIPAL ACCOUNTABILITIES
Custom Solution Development Design and build integrations, APIs, AI models, and automated workflows aligned to client requirements and business outcomes. Deployment & Production Scaling Deploy and scale solutions into secure, production environments, including cloud infrastructure, data pipelines, and system integrations. Live Operations & Optimisation Troubleshoot live systems, resolve complex technical issues, and optimise performance, reliability, and scalability. Customer Engagement & Delivery Lead technical workshops, gather requirements, and act as a trusted advisor to both technical and business stakeholders. Enablement & Handover Deliver training, documentation, and knowledge transfer to ensure sustained adoption and client self-sufficient.
Success Measures Successful delivery of client deployments on time and to specification System performance targets (e.g., uptime, latency, scalability benchmarks) Customer adoption and usage growth post-deployment Contribution to pre-sales and solution design influencing revenue growth Customer satisfaction (e.g., NPS, retention, expansion opportunities) Establishment of scalable delivery best practices and Centres of Excellence
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Person Specification Knowledge & Experience
· Technical Mastery: Full-stack development (Python, TypeScript, Java), cloud platforms (AWS, GCP, Azure) AI/ML systems, distributed systems and data pipelines · Problem Solving: Ability to work with incomplete specifications, rapidly prototype and iterate solutions · Communication & Empathy: Translate complex technical issues into business language and manage client expectations · Business & Compliance Awareness: Understand operational constraints, ROI-driven design ad regulatory frameworks like GDPR · Ownership & Adaptability: Manage end-to-end deployments with autonomy, balancing multiple priorities
Core Competencies Technical Delivery & Engineering Excellence · Ability to design, build, and deploy scalable, production-grade systems · Strong full-stack and cloud engineering capability · Understanding of AI/ML integration and data pipelines · Focus on reliability, performance, and security Problem Solving & Analytical Thinking · Comfortable working with incomplete or ambiguous requirements · Ability to diagnose complex system issues in live environments · Structured, hypothesis-driven troubleshooting approach Customer-Centric Mindset · Strong focus on delivering measurable business value · Ability to understand customer operations and pain points · Builds trust as a technical advisor Communication & Translation Skills · Explains complex technical concepts in simple, business-friendly terms · Facilitates workshops and stakeholder discussions · Manages expectations effectively across technical and non-technical audiences
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Collaboration & Stakeholder Management · Works effectively across product, engineering, sales, and client teams · Influences without authority · Navigates multiple stakeholders and priorities Ownership & Accountability · Takes end-to-end responsibility for solution delivery · Proactive in identifying risks and driving resolution · Comfortable operating autonomously in client environments Adaptability & Learning Agility · Quickly learns new technologies, domains, and client environments · Comfortable switching between projects and contexts · Thrives in fast-paced, evolving environments (e.g., AI, IoT,
Why Join Ithina? Opportunity to drive growth in a high‑visibility role within a rapidly expanding global technology company. Work with some of the world’s most innovative and recognizable retail brands. Be part of a collaborative, ambitious team shaping the future of in‑store digital transformation.
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