LumosAI Limited
Founding Customer Implimentation
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About the Role
Most startup jobs ask you to join a company. This one asks you to help build it.
At LumosAI we're creating a new way for organisations to understand why performance happens, not just what happened, using knowledge graphs, AI and causal reasoning.
We're looking for our first Customer Implementation Founder.
Someone who enjoys working with customers, translating complex organisations into practical solutions, and wants to help shape the product as much as implement it. You'll be working directly with customers, influencing the roadmap, and becoming one of the people who defines how LumosAI is delivered.
Why Join?
Work directly with founder Andrew Mercer, who has:
- Built and sold a software company to Oracle.
- Developed one of London's largest renewable energy generators.
- Led the development of Google's first zero-carbon data centre in the UK.
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This isn't corporate life. It's the opportunity to get in at ground level, make a huge impact, learn every day, and, if we're successful, share in something that could become very rewarding.
If you're curious, ambitious, enjoy solving problems, and want to build rather than simply maintain, we'd love to hear from you.
Qualifications
- Strong Interpersonal Skills and a customer-centric mindset to build trust and long-term relationships with enterprise stakeholders.
- Experience driving Customer Satisfaction and retention through effective onboarding, issue resolution, and proactive guidance.
- Background in Customer Support or customer-facing implementation, ideally in B2B SaaS or data/analytics products.
- Robust Analytical Skills to interpret complex organisational and data structures and translate them into meaningful configuration and insights.
- Clear, concise Communication skills for explaining technical concepts in accessible language, facilitating workshops, and writing documentation.
- Experience working with enterprise systems (e.g., HR, ERP, finance, operations) and data integration workflows is highly beneficial.
- Comfort working in an early-stage, fast-paced environment with ambiguity, taking ownership and creating structure where needed.
- Bachelor’s degree in a relevant field (e.g., Business, Information Systems, Data Analytics, Organisational Psychology) or equivalent practical experience.
- Ability to work effectively in a hybrid setup in the London Area, with occasional travel to client sites as
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Application
Apply with a short introduction and CV to merc@lumosai.co.uk
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