Harmonic Operations™ | Certified B Corp
Fractional Chief Operating Officer | Premium Cosmetics & Lifestyle Brand | London
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Fractional Chief Operating Officer | Premium Cosmetics & Lifestyle Brand | Hybrid
The Client
Harmonic are delighted to have partnered with a well-established premium cosmetics and lifestyle brand that has built a loyal following across retail, wholesale and DTC channels. Having scaled steadily for a number of years, the business is now facing an exciting inflection point, pushing into new international markets, navigating the operational complexity of multiple territories, channels and regulatory environments, and building the infrastructure to support the next stage of growth. This is a genuinely interesting problem to solve, and the business is looking for the support of an experienced COO to help crack it in a strategic and hands-on capacity.
Leadership is looking for someone who shares a genuine passion for beauty, product and consumer brands, and who is prepared to support in a longer-term capacity. This role will be hybrid and start out as a few days per week commitment, with scope to increase as the business grows. This is a fantastic opportunity to join a small, close-knit team behind a brand with real momentum, at exactly the point where the operational puzzle gets interesting.
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The Role
Our client is entering a period of accelerated growth across new international markets and channels, and with this comes the need for an operationally and strategically savvy COO, comfortable working hands-on day to day. Working closely with senior leadership to solve the operational challenges of scaling into new territories, strengthen commercial performance, and support the next stage of the brand's expansion. This role will also be responsible for strategy translation, business performance, and cross-departmental alignment.
Responsibilities
- Driving operational efficiencies through the implementation of new processes and systems.
- Partnering with the Leadership team to shape long-term strategic goals, and managing projects to deliver against them.
- Leading international expansion, building the operational, logistical and regulatory frameworks needed to enter and scale new markets.
- Scaling teams, predominantly across Operations, People and Commercial functions.
- Driving improved analysis of key commercial metrics (channel, margin, retail/wholesale performance).
- Driving improved reporting and analysis of internal KPIs.
- Extensive ad-hoc projects.
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Essential Experience
- Previous experience in a consumer brand, retail, or FMCG environment, driving operational efficiencies.
- Experience leading or supporting international expansion, ideally across multiple territories.
- Experience developing scalable, organisational processes.
- Exceptional communication and networking ability.
- Genuine interest for beauty, cosmetics or premium consumer brands.
Bonus Experience
- Experience scaling an organisation with £5m–£30m revenue
- Experience within a premium cosmetics, skincare, or lifestyle brand.
Day Rate: £800–£900/day (Outside IR35)
Location: Hybrid (London)
Start Date: Immediate Start
Please feel free to get in touch with Scarlett for more information (scarlett.ward@harmonicoperations.com). Also, feel free to share this with any friends or colleagues that may be interested.
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
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