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Fragrance Manager – SEPHORA UK
At SEPHORA UK, beauty isn’t just what we sell – it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of preste beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As a Fragrance Manager, you’ll play a defining role in bringing your store’s fragrance universe to life. With your deep product knowledge, storytelling ability, and passion for customer experience, you’ll curate a space where discovery feels personal, immersive, and unforgettable.
You’ll lead your team to deliver exceptional service, empower Beauty Advisors to share compelling fragrance stories, and create meaningful connections with customers. Through coaching, development, and on-floor leadership, you’ll elevate expertise, drive commercial performance, and shape a dynamic, educational environment that positions SEPHORA as the destination for fragrance.
If you thrive in a fast-paced setting, love blending creativity with strategy, and want to help create the fragrance experience for our newest flagship, this is your moment.
What You’ll Be Doing
- Leadership & Team Development
- Leading, coaching, and inspiring Beauty Advisors to deliver exceptional service, grow their expertise, and create memorable fragrance experiences.
- Conducting performance check-ins, setting clear goals, and supporting individual development plans.
- Ensuring ongoing training in product knowledge, selling skills, and personalised consultations to build confidence and capability.
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Commercial & Sales Excellence
- Staying ahead of fragrance trends and innovations to guide customers, inspire the team, and keep the department culturally relevant.
- Leading the team to exceed sales targets through expert consultations, relationship building, and thoughtful upselling & cross-selling.
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Customer Experience
- Resolving customer enquiries and concerns promptly, upholding high satisfaction and loyalty.
- Managing Employee Relations processes where needed, including attendance and performance conversations.
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Operational Responsibilities
- Overseeing fragrance operations, including inventory accuracy, stock flow, replenishment, and visual standards.
- Collaborating with store leadership to deliver engaging promotional moments, brand activations, and seasonal campaigns.
- Ensuring operational compliance across loss prevention, health and safety, and SEPHORA standards.
- Assisting with new store openings, including unboxing, organising, and preparing stock (where applicable).
What You’ll Bring
- Leadership & Coaching Experience
- Proven retail leadership experience with strong capability in coaching, performance management, and team development.
- Fragrance Expertise
- Deep understanding of fragrance trends, storytelling, and personalised consultation techniques.
- Commercial Acumen
- A commercial mindset with experience driving sales performance and delivering KPIs.
- Communication & Relationships
- Outstanding communication and interpersonal skills to build strong customer and team relationships.
- Organisational & Adaptability Skills
- Strong organisational skills to manage multiple priorities in a fast-paced environment.
- Experience managing Employee Relations processes where needed.
- Flexibility to work evenings, weekends, and during peak trading periods.
- Team Collaboration
- A collaborative approach and ability to work cross-functionally.
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Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value – and our benefits reflect that. Here’s what you can look forward to:
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SEPHORA University
- Industry-leading product, customer care, and development training to help you grow your skills and career.
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Tailored Job Benefits
- Allowances for shoes, lunch, and more based on role and location.
- Competitive pay with annual salary reviews based on performance and company results.
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Commission Opportunities
- Performance-based commission tied to collective store success.
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Employee Discounts
- Generous discount across the world’s best beauty brands.
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Special Perks
- A paid day off on your birthday (you deserve to celebrate!).
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
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Work-Life Balance
- Generous holiday allowance, plus the option to buy extra days.
Start a Beautiful Career with Us
Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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