P&L Ownership & Reporting

• Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
• Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
• Cascade communications and business updates to franchisees, ensuring alignment and clarity.

Team Engagement & Development

• Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
• Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
• Champion the “One Team, One Dream” culture across the franchise network, fostering collaboration and mutual success.

Collaboration & Support

• Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
• Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
• Provide input and insights to the leadership team to refine strategies and improve franchise operations.

About You

• Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
• Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
• Excellent commercial acumen and experience managing P&L responsibilities.
• A proactive problem solver with strong organizational and project management skills.
• Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
• At least 2 years of experience in the specialty coffee or hospitality industry is desirable.

Benefits

• Annual discretionary bonus of up to 15% of the previous year's earnings.
• Reimbursement of monthly mobile phone bills, up to £50 per month.
• Free coffee and drinks at all of our locations, plus discounted food.
• Access to Stream, offering a wide range of high street discounts.
• Earn up to 5% interest on savings through the Stream Build Pot.
• Employee Assistance Programme (EAP), providing confidential counselling and wellbeing support.
• Access to a wellness app through our EAP.
• Quarterly take-home coffee allowance (pods, beans or ground coffee).
• NEST pension scheme with a 3% employer contribution.
• Free daily breakfast, snacks and access to a commercial coffee machine in the office.
• Monthly team drinks, biannual staff socials and a fully stocked office drinks fridge.
• Rapid career progression and ongoing development opportunities.
• Long service awards to recognise key career milestones.

About Black Sheep Coffee

Join one of the fastest-growing specialty coffee brands in the world.

Since launching in 2013, Black Sheep Coffee has grown from a disruptive London start-up into an international brand with stores across the UK, US, Europe and the GCC. Our mission remains simple: to Leave the Herd Behind by challenging the status quo and delivering world-class coffee experiences.

As we continue our ambitious global expansion, this is an exciting opportunity to shape the future of one of the industry's most distinctive brands. You'll work alongside an entrepreneurial leadership team in a fast-moving environment where ideas become reality, accountability matters and success is recognised.

If you're passionate about building brands, leading high-performing teams and delivering commercial impact on an international scale, we'd love to hear from you.