Arriva Group
Fraud Data Analyst
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Fraud Data Analyst
Location: Multistory, Birmingham (Please note this role is primarily office based)
Salary: £37k
This role brings an exciting opportunity for the right candidate to join our growing Fraud Team. Reporting into the Fraud Manager, we are looking for an experienced data analyst to provide insights and track new and emerging trends to protect CrossCountry’s revenue through the prevention and detection of fraudulent activity across our network.
Purpose of Job
The purpose of the Fraud Data Analyst is to proactively explore fraud-related risks to CrossCountry through effective data analysis. Using a variety of data sources, the postholder will identify fraudulent activity across the network, including both individual cases and wider trends or patterns. The role will support the Revenue Protection and Anti-Fraud strategy by providing insight into revenue risks, identifying opportunities for intervention, and evidencing the impact of anti-fraud initiatives.
Principal Accountabilities
- Support the Revenue Protection and Fraud team in the delivery of the Revenue Protection and Anti-Fraud strategy.
- Use analytics to identify fraud risk and support the mitigation of revenue loss.
- Evidence revenue recovered or generated as a result of analytical insight and recommendations.
- Manipulate and analyse complex datasets from multiple sources.
- Identify fraudulent travel behaviour by individuals and develop subject profiles for investigation.
- Identify routes, locations, and processes at risk from fraudulent activity.
- Highlight and quantify weaknesses in current processes and controls.
- Produce insightful, accurate, and easy-to-interpret reporting for Senior Managers and wider stakeholders.
- Work closely with internal departments and external partners, including other Train Operating Companies, to support fraud prevention initiatives.
- Keep up to date with industry trends, emerging threats, and analytical techniques.
- Undertake any other duties that are appropriate to this role, including ad-hoc analysis as required.
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Essential:
- Strong analytical and problem-solving skills.
- Experience of working with complex datasets and drawing meaningful insights.
- Ability to communicate findings clearly to a range of stakeholders.
- Experience in reporting, data visualisation, or dashboard creation.
- Excellent working knowledge of Microsoft Office, particularly Excel.
- Ability to manage workload and prioritise effectively.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a team.
Desirable:
- Experience within fraud, revenue protection, or a regulated environment.
- Knowledge of data analysis tools (e.g. SQL, VBA, Power BI).
- Understanding of fraud patterns and risk indicators.
- Experience working with transport or rail industry data.
To apply for this role, please submit your CV by Thursday 30th July 2026. Please note, the successful applicant will be required to attend a medical and have a DBS check carried out.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!
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