Free People Stylist - Floral Street, London

Location
This position is located at 28 Floral Street Covent Garden, London, WC2E9DP United Kingdom

Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

• Exceed the customer’s service expectations by meeting the following responsibilities:
  • Build genuine relationships with customers.
  • Greet all customers upon entering the store.
  • Offer to hold items for the customer at the cash wrap or in the fitting room.
  • Determine the customer’s needs and offer suggestions and alternatives.
  • Utilize all customer care resources.
  • Offer to locate out of stock product from direct or from another store.
  • Assist in maintaining store merchandising and operational standards.
  • Uphold all company policy and procedures.
  • Maintain a high level of awareness and concern for Loss Prevention.
  • Facilitate the zones of the floor based on business needs.
• Also may include:
  • Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
    • Comment on items purchased.
    • Inquire if their purchase is a gift that will need to be wrapped.
    • Request the customer’s zip code or email address.
    • Ring transactions efficiently – issue a receipt.
    • Compare signatures on back of card and on the POS Screen.
    • Demonstrate knowledge of return policy.
    • Practice proper phone etiquette.
    • Perform all register functions.
    • Train new stylists on Register University.
    • Maintain cash wrap organization, cleanliness and restock.