South Gloucestershire Council
Freedom of Information and Complaints Support Officer
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Freedom of Information and Complaints Support Officer
Feedback and Information Governance Support Officer
How You'll Make a Difference
As a Feedback and Information Governance Support Officer, you will be helping members of the community to access information about themselves and the council.
By resolving the concerns of some of our most vulnerable residents, you will be involved in providing a valuable service in responding to complaints and requests for information we hold about them. You will also help individuals access their records and ensure clear information is provided and that all our customers receive an effective service.
What You Will Be Doing
Working in a small supportive team, you will:
- Collate and save records to enable a swift response to information requests and subject access requests under the Data Protection Act 2018
- Monitor the team’s emails in Dynamics 365 to check for:
- Freedom of Information (FOI) requests
- Data breaches
- MP enquiries and complaints
- Acknowledge and allocate these requests to the relevant manager for a response, then log and monitor timeframes
- Support in responding to enquiries from police for information and customers with queries in specific service areas by providing clear information and guidance
- Investigate complaints and information governance issues, enhancing skills and knowledge in these areas
- On occasion, assist team members in delivering complaints or information governance training to other council staff
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What We Need From You
It is essential that you have:
- An NVQ Level 2 in administration or 3 GCSEs at grades C or above (or equivalent qualifications) or
- Experience in administration and complaints handling
We require:
- Knowledge of relevant processes, procedures, and understanding of:
- Regulations
- Codes of practice
- Required outputs
- Initiative and judgement to resolve daily issues independently
Desirable skill:
- Proven experience in budget monitoring or finance monitoring
What You Need To Know
This role is hybrid, involving:
- Work at our office in Yate
- Flexible work-from-home options
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Interviews will take place in week commencing 20th July 2026.
How a Career At South Gloucestershire Council Is Different
South Gloucestershire Council offers:
- Genuine flexibility to support a healthy work/life balance
- Investment in your career through exceptional training and development opportunities
- A generous benefits package including:
- Generous annual leave (pro rata)
- Employee wellbeing support
- Discounts on eye tests, travel, shopping, and leisure activities
- A diverse and inclusive work environment, where selections and promotions depend on merits and abilities
Our teams at South Gloucestershire Council actively make a difference by:
- Building proud communities
- Supporting vulnerable residents to achieve their goals
- Investing in schools to help every child reach their full potential
Join us as we continue to make an impact. Apply and be part of our journey!
[Click here to view the full job description](Complaints and FOI Support Officer - Job Description)
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