Co-working with AI (required)

• You should be proficient and confident using AI tools as part of your workflow — to increase speed, sharpen thinking, and improve quality (without outsourcing judgement).
• Use AI to accelerate outlining, drafting, iteration, summarisation, and content versioning.
• Validate all AI-assisted outputs for accuracy, tone, inclusivity, and brand alignment.
• Use AI to stress-test clarity (e.g., “what would a first-time learner misunderstand?”) and strengthen examples, knowledge checks, or scenario realism.
• Maintain confidentiality and follow project guidance on what can and cannot be shared with AI tools.

Subject Matter Translation (Enterprise / B2B)

• Transform technical product information into solution-focused content that supports sales conversations, customer confidence, and real-world application.
• Synthesise dense source material into crisp, high-value content with a clear throughline.
• Where needed, create realistic scenarios that reflect customer contexts, objections, or decision points — without inventing unsupported claims.

Brand Alignment & Messaging

• Deliver content that adheres strictly to client brand guidelines, tone, and voice.
• Maintain consistency across assets (terminology, formatting, naming conventions, and narrative).
• Produce concise outputs that meet runtime or consumption goals (e.g., “under X minutes”, “one-page job aid”, “5-slide talk track”), without losing meaning.

Collaboration & Ways of Working

• Attend briefing and project meetings as needed to gather context and confirm direction.
• Collaborate effectively with the project POC, learning/design partners, and wider delivery team.
• Proactively flag ambiguity, missing inputs, or risks early — with proposed solutions, not just problems.
• Work smoothly across Google Workspace and shared documentation workflows (Docs, Slides, Drive).

Feedback Integration & Quality Control

• Receive and incorporate feedback constructively, quickly, and accurately.
• Maintain high standards of accuracy, consistency, and instructional soundness across all deliverables.
• Conduct final quality checks before submission, including:
  • Accuracy and completeness vs brief
  • Flow and readability
  • Consistent terminology and style
  • Formatting and usability
  • Fact-checking and claim discipline (no unverified statements)
• Conduct technical accuracy checks against source documentation, SME feedback, and approved product guidance, ensuring all implementation steps, claims, terminology, and examples are correct

Requirements

Who you are

• Proven experience creating learning and/or enablement content for Enterprise / B2B audiences.
• Strong writing and editing craft: clarity, structure, tone control, and narrative flow.
• Confidence turning complex technical or product content into accessible, usable outputs.
• Proven experience creating content about APIs, technical products, software platforms, integrations, or implementation workflows.
• Ability to understand and explain API concepts such as endpoints, authentication, requests/responses, data structures, integrations, and error handling.
• Strong technical accuracy and writing discipline — able to simplify complex content without inventing, distorting, or overclaiming.
• Comfort working within Google Workspace (Docs and Slides especially).
• Strong collaboration habits: proactive communication, reliable follow-through, and comfort working with feedback.
• Confident co-working with AI tools in a professional content workflow (drafting, iteration, refinement).

Nice to Have

• Experience in sales enablement, customer enablement, or enterprise L&D.
• Experience creating e-learning scripts or content designed for LMS build.
• Familiarity with AI enablement and/or technical product domains.
• Experience creating developer enablement, technical onboarding, implementation training, or SaaS/product education content.
• Familiarity with API documentation tools, Postman, Swagger/OpenAPI, developer portals, or technical sandbox environments.
• Experience working with AI, SaaS, cloud, data, or developer platform products.

Ways of Working (what will help you thrive)

• Outcome-led: you anchor every asset to what the audience needs to do differently afterwards.
• Structured and fast: you can move quickly without compromising clarity and accuracy.
• Detail-driven: you notice the small inconsistencies that erode trust (language, formatting, logic).
• Low-ego, high-standards: you welcome iteration and improve work without fuss.

Benefits

Why Join?

This is an opportunity to join a collaborative and ambitious team where you can make an immediate impact. You’ll work on meaningful projects, help drive operational excellence, and play a key role in ensuring successful delivery across the business.

Final Thoughts

• Contract Type: Freelance / Project-Based - day rate
• Location: Remote
• Engagement: Flexible, project-driven assignments with ongoing opportunities for successful contributors.
• Availability: Immediately available

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.