Flutes Hospitality
Freelance Hospitality Manager
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About Flutes
Flutes has a reputation for delivering bold culinary leading-edge food and drink experiences in the most prestigious venues, with a focus on innovative and invigorating service. You’ll find our teams creating magic at various iconic venues across London and outside London. The person we are looking for must have a real passion for food and events. We are a friendly, decent bunch and we respect our people, places, and the planet. We want someone who has a real drive and enthusiasm for their job, as well as for their colleagues and the company. We always put the client at the heart of our decisions, and never accept anything less than 5-star standards – that’s the Flutes Way.
Purpose of the Role
We are seeking an exceptional and highly skilled freelance hospitality manager to oversee the delivery and execution of our events in multiple sites across London. The successful candidate will have at least three years’ experience in a management role within the hospitality environment. As a freelance hospitality manager, you will be responsible for a successful delivery of our client’s events, including client liaison and team management. You will achieve the highest possible standards of customer service during events and be on hand to meet clients prior to the event, working closely with the sales/planning and operations team for a seamless handover. Experience in front of house management is essential, along with a strong eye for detail and consistent presentation. Your performance within the company will be monitored by regular manager audits, meeting agreed event timeframes, achieving excellent guest satisfaction/feedback, and employee quality and retention through positive onsite interaction.
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Venues We Cover
- Oval Cricket Ground
- Ascot Race Course
- Twickenham Stadium
- Alexandra Palace
- Harlequins F.C.
- Wembley stadium
- Including many conference venues in London
Key Responsibilities
- Overseeing and ensuring that the opening and closing procedures are followed at all events
- Delivering an effective and informative team brief during events and ensuring that this standard is maintained at all times
- Ensuring that all food and beverage requirements are delivered as per the clients request or work-order
- Working with the planning team pre-event to allow a seamless transition for the clients, in line with the company’s customer journey
- Working with our operations teams and set-up staff, responsible for ensuring that all venues are set up to the highest of standards prior to each event
- Enforcing health and safety requirements during events
- Ability to motivate and encourage colleagues to provide exceptional service in line with the company’s overall vision to our highly valued client base
Key Deliverable
- To be responsible for and to deliver all allocated events to Venue’s high standards
- To ensure all events are run to the highest standards by being fully prepared when you come on site
- Being responsible for the Venue that you are working within and maintain the integrity of the Venue
- Completing all paperwork on time and to a high quality
- Be an excellent Brand Ambassador for Flutes
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Requirements
Skills and Capabilities
- Experienced and trained to work within the Catering and Events Industry
- Authoritative, persuasive with the ability to lead, make clear and effective decisions, and be accountable to staff and client
- Confident and articulate to act as MC when required
- Well planned with excellent attention to detail
- Experienced in managing both time and people while be a team player
- Possess clear and logical management experience to meet the needs of a fast-paced environment
- Exceptional customer handling skills, responsive to needs of client and colleagues
- Confident in verbal and written communication
- Ability to meet deadlines, manage time effectively, and drive teams to meet deadlines with accuracy
- Flexible, adaptable, and a great coach where needed
- Accountable for personal and departmental performance
Hours
- Hours to be agreed per event
- Hours to include evenings and weekends
- Willingness and flexibility to work additional hours when required
Please note that due to the nature of the business, the role requires the service of alcohol so all applicants must be aged 18 or over to APPLY.
Benefits
- Excellent Pay £16.80 - £18.00 (depending on various factors)
- Flexible hours and shifts
- Exciting locations across London and outside
- Friendly team to work and chance to progress
- Pension scheme
- Monthly Holiday Pay
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