SchoolGrid
Freelance Software Trainer (Northampton)
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Freelance Software Trainer (Northampton)
Freelance Software Trainer Vacancy
We’re looking for professional, organised, and people-focused Freelance Software Trainers to join our expanding team.
About Us
SchoolGrid provides trusted software solutions to primary and secondary schools, catering providers, and local authorities across the UK. With deep experience in the school catering space, we pride ourselves on building long-term partnerships and delivering technology that works in the real world. Due to rapid company growth, we are expanding our freelancer portfolio to ensure our clients receive excellent on-site support and training.
The Role
This role is all about helping our clients succeed from day one. You will be the face of SchoolGrid on-site, visiting new and existing client schools to deliver high-quality training and support. You will take ownership of the physical setup, including:
- Pre-installation site visits
- Setting up SchoolGrid computer terminals
Full training and shadowing with an experienced team member will be provided before you attend any sites solo, ensuring you are fully confident and equipped to represent us.
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Key Responsibilities
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Training & Support: Attend client sites to train new or existing staff on how to get the most out of the SchoolGrid platform.
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Installation: Complete pre-installation site visits and set up/install SchoolGrid computer terminals efficiently.
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Professional Representation: Represent SchoolGrid professionally at all times, building trusted relationships with school staff and caterers.
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Compliance: Strictly follow school protocols, safeguarding procedures, and maintain high standards of confidentiality and data protection.
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Reliability: Ensure punctual attendance and provide a reliable, consistent service to our clients.
Requirements
We are looking for candidates with:
- Prior experience in a client-facing training role (this does not strictly need to be within the software sector).
- A track record of successfully onboarding or training clients on a product, system, or process.
- Experience in demonstrating how things work and guiding users patiently through a learning curve.
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Key Skills and Requirements
- Excellent written and verbal communication skills, with a calm and confident manner.
- A methodical, problem-solving mindset with an eye for detail.
- Empathetic and patient, with a genuine commitment to helping clients succeed.
- A collaborative team player who thrives in a fast-moving environment.
- Communication: A professional attitude with strong verbal skills; confident in explaining systems to varied audiences.
- Appearance: Smart appearance is essential (Company polo shirt provided).
- Checks: A valid DBS certificate (or a willingness to obtain one).
- Mobility: Ability to travel to schools in your local area, with flexibility to travel further afield when required.
Benefits
What We Offer
- Flexibility: Flexible freelance work to suit your schedule.
- Expenses: Mileage and expenses allowance.
- Growth: Ongoing opportunities within a growing company.
- Support: Full support and training provided to ensure your success.
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